Kingswood Surgery Reviews Summary

Reception and Staff Attitude

Pros:

• "The receptionists have been more than kind and helpful towards me during my registration as a new patient."
• "From the moment I walked in, the staff greeted me warmly and made me feel welcome."
• "Reception professional and welcoming (a big change)."
• "The reception team are always friendly, polite and really helpful."
• "Once you do get through, receptionists are always very kind and helpful."
• "The receptionist team have been so accommodating and understanding over the phone and in person when I met them at the door."

Cons:

• "Awful service; rude and zero empathy. Receptionist are most unhelpful."
• "I was left feeling uncomfortable after today due to the receptionist."
• "Receptionist at Kingswood surgery kept telling me they have not received scan results."
• "Staff extremely unhelpful and condescending."
• "I was on hold to reception for over an hour today."
• "Can't get appointments without using the app and then you get trained."
• "The reception staff barely answer the phones, it's almost impossible to get an appointment."
• "Receptions act as doctors/ judges here and won't let you speak to a doctor."
• "A receptionist sounded like she didn't know what she was doing I had to tell her how to book my appointment."
• "Very rude and abrupt reception staff not all but the majority."
• "No one ever seems to pick up the phone and getting help is hit and miss here, you might be lucky to get through to someone that helps but mostly it's rude members of staff who are unhelpful and just want you off the phone."