Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "The manager Megan was lovely and made us feel comfortable and she went out her way."
• "Staff were very friendly and welcoming. I would give them a 5* rating and hats off too!"
• "The staff were welcoming and offered to help me as I use crutches due to my disability."
• "Very good customer service, with some opportunities with general buff service."
• "The customer service is probably the best I have ever had in any of the restaurant business."
• "Megan the manager at The meadowhall retail park pizza hut made us feel very welcome and the customer service from her was outstanding."
• "Brilliant food and fantastic customer service."

Cons:

• "The staff were slow and didn’t even ask about the food given that we didn’t eat anything."
• "Service is terrible, no one around to talk to and they expect you to serve yourself."
• "Rude manager Meg, despite buying a sharing cookie dough wanted to charge us for 2 regular cookie doughs."
• "Few Comments to improve - the toilets were filthy, and one of the Managers, quite tall with black hair, she was ignorant and rude."
• "We also overheard her speaking to other customers when one asked how much something was and she said 'why don't you just look on the menu?'. Very rude and a face like a slapped bottom!"
• "We had to stand up and approach the waitress after 25 minutes to actually get our order taken."

Ordering System

Pros:

• "Turned up promp to collect web order which was sat waiting when we arrived."
• "Not been to Pizza hut for many years, changed in the fact that it's all online now, scan a QR code then order and pay at your table, if you forget to order something, just scan again."
• "It was 12 noon on a Wednesday very quiet just me and the missus all covid safe you order and pay on your phone from your table via their website and your order is promptly brought to you helpful friendly staff recommend."

Cons:

• "New QR code for ordering is ridiculous. Expect you to order yourself, pay for the food and give a tip before you even talk to a waitress."
• "Everything was done through app, no cash just card and paid for upfront, so once you finished your beer back on app to order every time and at £5 per half imo it was a bad experience."
• "The Pizza Hut used to be my favourite eating place before the lockdown, on a recent visit I wa really disappointed, not in the food but the fact that I had to order on my mobile."
• "What a joke going to Pizza Hut now is like ordering a takeaway from home. You have to order your food online scanning a QR code."

Food Quality

Pros:

• "Had an excellent gluten free pizza and a delicious chocolate brownie."
• "My food was great I just had the lunch time buffet, however my sisters pizza took 50 minutes to come."
• "Always tasty food, nice atmosphere where you can sit out in the summer."
• "Sat outside in glorious sunshine and had the best tasting pizza and sides ever."
• "Really yummy pizza and pasta."
• "Food was spot on, pay for endless drinks, £2.99, perfect for a thirsty 10 year old, free salad was all fresh and plentiful."
• "The whole experience was exceptionally good! The food was spot on too."