Address: Greenford Rd, Greenford, UB6 0HX, United Kingdom
Phone: +442084227777
Rating: 4.0
based on 218 reviews.
Staff and Service
Pros:
"Shannon was the lady we spoke to and who showed us around. Super friendly and helpful."
"Josue is very friendly and professional and would recommend asking for him if you are new in town like myself."
"Absolutely LOVED my experience! The facilities were clean and the staff were very welcoming."
"The staff is incredibly friendly and knowledgeable, always ready to assist and offer guidance."
"Was greeted by the lovely Aaliyah at reception. Aaliyah is always extremely helpful and helps me with any queries that I have, she constantly goes above and beyond."
"All the staff are most helpful and pleasant."
"The staff are the reason I use this gym. Very friendly and always wearing a smile."
Cons:
"So disappointed with manager Paige at reception today. Handled the situation terribly with no respect for me."
"Recently every gym sesh I have is ruined by Chris and his constant attitude, this man is unprofessional and makes you feel judged and uncomfortable."
"I’ve raised concerns to the gym team and the management with ZERO willingness to listen and take constructive feedback."
"Duty management have no authority to lift restrictions that were put on In error."
"The tour guide was a half hour late."
"Avoid them like the plague. I wish there was a way of giving them 0 stars."
"I’ve filed a complaint 3 months ago and ZERO response or change."
Facilities and Cleanliness
Pros:
"Its clean, dont have a sweaty smell as ive been told some gyms do, changing rooms and facilities are really good and clean."
"If you want to live healthy, eat well & socialize with excellent facilities this is the Club to join."
"Nice club, we used the pool and spa facilities."
"The cleanliness and attention to detail are meticulous; it's apparent that the staff are as committed to hygiene as they are to your fitness journey."
"The new gym equipment was long overdue, the gym space is lovely open and bright."
"Nice club with 3 warm swimming pools(indoor pool, kids pool and outdoor pool) Nice and renovated Gym with new equipments."
"The jacuzzi was spotless and the environment appealing to all age groups."
Cons:
"This gym is run so bad they are continually closing the indoor pool.and for no reason just poor management."
"Machines are always broken, showers are always out of service."
"Outdoor pool is quite small."
"AC constantly broken and the gym does not provide hand sanitisers on the gym floor."
"The gym is a complete mess in terms of layout and there is equipment misplaced everywhere."
"The towels are not fit for purpose, I was forced to decide which part of my body I wished to expose to others after a shower, the towel barely covered me."
"Reception not very helpful, sauna/swimming pool look old and dirty."
Value for Money
Pros:
"Great place to workout and a relaxed environment."
"Great place with good amenities such as an outdoor swimming pool and tennis courts."
"Very well maintained place of exercise and providing high level of customer service."
"joined last month, very happy with this gym ! staff are friendly. gym is clean, good changing rooms. family friendly !"
"Some of team that has been there for a while, like Amman & the PT Winston have consistently been great at going over and above."
"Joining this club has helped me 'get my life back' following 2 hip operations."
"defiantly worth paying that bit extra for a gym like this."
Cons:
"Overall not worth the extortionate amount of money we pay."
"£129 a month which is what I pay it’s grossly overpriced... and not value for money at all..."
"You get what you pay for? Extortionate membership at £130!!!"
"Some parts very bad; condition of tennis courts, cleanliness outside, speed of service in restaurant."
"Worst gym I've ever been to, equipment is falling apart, extremely humid, AC doesn't seem to be on."
"Extortionate amount to pay for such a poorly equipped gym."
"I would not recommend this club as not a nice club and expensive."