Address: 8, Clinton Terrace, Nottingham NG7 1LY, United Kingdom
Phone: +441158708069
Rating: 3.3
based on 176 reviews.
Customer Service
Pros:
"Friendly and kind service. I had lost my keys for the house I was living in. I called their offices to report the issue and they were understanding and were able to resolve it for me in less than 48 Hours."
"Courtney who was super lovely to my sister and I. He has an extremely friendly disposition and was very responsive to any queries that I had!"
"The staff are very accommodating and helpful, especially our property manager Courtney."
"Amazing customer service from him :))"
"Really pleased with her efforts and she’s my go to for anything Uni2 💗"
"Holly the property manager was quick to answer my questions daily."
"Ashleigh Fearn was an excellent property manager. She was dedicated, efficient and very friendly."
Cons:
"Absolutely appalling students letting agency."
"Keiron, the property manager was rude to me for calling, saying 'I told you this yesterday'."
"Totally uncontactable, won’t answer phone or respond to emails unless they’re asking you for money."
"Communication was awful and blamed it on training new staff and staff working from home."
"They refuse to take your calls."
"Telephone is never answered, I think I've called 23 times this week with no answer."
"No response from phone calls."
Property Maintenance
Pros:
"Raised an issue via email on Fri. 2nd Apr. (Good Friday) not expecting a reply until at least the 6th (after the bank holiday weekend) but was pleasantly surprised to receive a response the same day."
"They've dealt with every maintenance issue we’ve had really well and quickly and safely during covid."
"Mr. Des is really very wonderful, helpful and fast in repairing and making everything perfect."
"The new property manager, Courtney Richards has made such a difference to uni2rent. Maintentance issues finally get resolved instantly and is finally on top of replying to emails when we have questions or problems."
"Any maintainable issues we had, we’re always resolved quickly."
"There is also an online portal to report maintenance issues which are acknowledged and resolved quickly."
"Our Property manager Luke provided exceptional service always making sure to communicate with us quickly."
Cons:
"The washing machines were faulty at first and were 'fixed' but not only do the switch off during the cycle, the drier is also very bad, leaving all of our clothes still damp after being in the drier."
"When we moved into our property we were surprised to say the least to discover that every chair in the kitchen was broken or breaking, and there was one office chair available out of six rooms."
"The fridge was mouldy, the shower was emptying itself into one of the bedrooms."
"A tree fell on our house during a storm and it took the agency 3 months to send someone after some unqualified workers attempted to remove it and failed."
"It took them months to fix the damp and mould issues in our bedrooms too."
"The mattresses were in an unacceptable sleeping condition and 4 of them have had to be replaced, which took 2 weeks of constant calling and pestering to get sorted out."
"The maintenance man responsible for the flats was very rude each time we called him and called me incompetent once too!"
Financial Management
Pros:
"Currently renting off of uni2rent, we’re staying in a really reasonably priced flat and all our bills included too which makes it easy for us."
"If you are looking for a reliable, fair and reputable student lettings organisation then you wont go wrong with Uni-2."
"I have always received the rental income on time and the invoice is clear for tax purposes."
"They collect the rents and sort out all the utilities which makes life hassle free with peace of mind as a landlord."
"Rents are paid when they should be and any are delays communicated proactively."
"They provide a first class service in both maintaining my property and finding my tenants."
"I got every single penny back."
Cons:
"Took all of our deposit (£1250) and tried to charge us an extra £1500."
"We were ignored multiple times via email and phone and were told multiple times again our deposit would be 'back at the end of the week' which it never was."
"They tried to keep our deposit and ignored our efforts to contact them though we didn’t breach the contract."
"No refund issued in 5 working days."
"They have tried every possible way not to refund back the deposit by giving unreasonable excuses without any proof of invoices."
"They said our deposits would be returned within 14 days, it has now been a month and I've just been told I will get my deposit back in roughly about 3 weeks."
"Avoid this company at all costs. We moved out on the Fourth of July, our tenancy finished on the 12th of July and they are yet to return our deposit to us."