Student Cribs Reviews Summary

Customer Service

Pros:

• "She went above and beyond to sort out a change of tenancy for my son."
• "Gets on top of issues quickly and if not immediate they will contact and let you know."
• "The customer service was impeccable; sorting things out straight away and being on the end of the phone whenever we needed them."
• "Jessica B. has been a Godsend, I don't think there's been a problem she couldn't fix."
• "I have corresponded with Sophie and she has sorted out all my queries and concerns in a very friendly and professional manner, lovely person to talk to."
• "Best customer service I have ever experienced from Sam Williams, member of Student Cribs team."
• "Everyone in the office was available to help me and always really friendly!"

Cons:

• "Management has no manners or respect for any of the tenants."
• "Absolutely awful. The only reason I'm even giving 1 star is because I can't give 0."
• "The management by Adam Solomon was completely incompetent, childish and vindictive throughout our tenancy."
• "They really need to improve their service! Not professional at all, wouldn’t recommend unless you’re prepared for disappointment."
• "Shocking customer treatment. Highly disorganised with numerous issues."
• "Very poor and terrible company. They never reply or respond to emails that I have sent."
• "They are currently holding money we are owed and ignoring all emails we are sending, with no local office or phone number available for contact, unprofessional."

Maintenance and Property Condition

Pros:

• "We have been working very closely with Elise and her team, they have been exceptional and communication is brilliant!"
• "Student Cribs have always been incredibly efficient and professional in handling clients."
• "I have loved living in a student cribs house for my last year of uni, the house was done to a great standard when we moved in."
• "The house was lovely and well-equipped, especially for the reasonable rent (in Manchester): spacious rooms, well-equipped kitchen."
• "The cribs are in good student locations and are good condition."
• "Shaq is the best thing that has happened in stoke and I'm really happy we have someone that doesn't just help us with fixing things, but also cares about our wellbeing."
• "Shak came to fix the fridge straight after it was reported as a problem and was very friendly."

Cons:

• "Numerous appliances broke repeatedly."
• "We had no heating from November to January as it kept breaking, the walls were dirty and had been repainted in random colours."
• "Dead mice left under the oven with no way to retrieve them so they were just left there."
• "The dishwasher took weeks to be fixed and the tumble dryer was found to be one of those more likely to catch fire due to faulty parts."
• "They assured us they had sorted the rodent problem, but a few months later our boiler exploded and leaked out a mixture of water, droppings, and dead mice!!"
• "The flat is so small you could repaint the entire thing twice with 1 tub of paint."
• "Broken and leaking ceilings chipping off daily onto the floor."

Value and Financial Aspects

Pros:

• "The house was modern and the bathrooms were new."
• "I would definitely recommend Student Cribs to all students looking for a house."
• "Flats are in amazing place, next to DeMontfort Uni, near all the shops and city centre."
• "Immaculate house, staff, and everything else! Every penny worth it!"
• "I love my crib! They are so affordable and are lovely modern houses."
• "The facilities in the properties are top notch, contracts pretty straightforward with no hidden charges."
• "The property is maintained in a good condition and the rooms are big."

Cons:

• "The rent was also not cheap in the slightest, for what we were paying, we expected much much better."
• "All lets are for 52 weeks with no option of a shorter let, which seems unfair for a company dealing exclusively with students."
• "The company will over charge you for as much as they can, taking advantage of knowing that we needed the deposits back we weren't able to appeal due the extra time it would have taken!"
• "They send out surveys regularly to ensure student voices are heard."
• "The accommodation is well over price I would suggest looking at other estate agents available!"
• "The handling of the deposits was truly awful took over 2 months to receive it back."
• "We currently have been suffering form a damp/mold issue in rooms for months which has been reported many times."