"The Staff at Samara are very helpful, accommodating and friendly."
"Samara staff have always been friendly and helpful, immediately attempting to fix faults when we informed them."
"All staff are a pleasure to speak with."
"They're all incredibly friendly and positive, which is more than anyone can ask for these days."
"The staff in the office are friendly."
"Simply amazing and kind staff."
Cons:
"Unprofessional, rude staff, is by far not the worse thing that you will experience throughout your stay."
"One of 'Samaras' rude naive staff came to the house to fit a carbon monoxide detector, who didn't knock at the door."
"Most of Manager are poor skilled! Feels like they're not interested in letting."
"Unprofessional and sometimes rude staff."
"Staff are very rude and aggressive."
"I came downstairs to ruffling and shuffling to be greeted by a rude and seem to be 'high' young man."
"Also the staff don't give a s***."
Maintenance and Repairs
Pros:
"The service and the response to the reported issues is quick and great."
"The online reporting system is useful and there was a prompt response to an issue with the bathroom lighting."
"Maintenance requests are picked up in good time."
"Any issues were dealt with in a timely fashion."
"They always try their best to help me & respond to maintenance or other enquires in a quite reasonable time."
"They were really fast... with their new online maintenance system."
"Thank you Sion from maintenance team for addressing any problems faced throughout my tenancy."
Cons:
"I had a few problems with the agency particularly regarding repairs- it took ages to have things repaired."
"But unfortunately maintenance issues are not often resolved promptly."
"Furthermore, throughout the tenancy Samara have proceeded to ignore maintenance requests I have made."
"Maintenance reporting is another con; they delay fixing issues and their workers are not professionals either."
"Slow responses to maintenance requests."
"Maintenance requests took an unreasonably large amount of time to be responded to."
"The washing machine broke down and it took them weeks to get a replacement."
Property Conditions
Pros:
"Moved into newly refurbished flat... radiators didn't work & were not fixed until after winter, wifi did not work for 2/3 months & didn't have hot water for 6 WEEKS!!!"
"The flat was well furnished and very warm which was wonderful during the winter months coming in from the cold."
"For student renting, the property is well maintained and functional."
"The properties are very well located."
"Their properties are all in a central location and really are good value for money."
"I lived in West Mount for 5 years and loved it! It's so close to both the university and the city centre so everywhere was walking distance."
"Living in Samara's flat for one and a half years in Leeds - it is a wonderful experience."
Cons:
"The flat was incredibly dirty when I moved in."
"I moved in to find patches of black mold on the walls, bedroom doors, curtains and even on the actual glass of the window."
"The house had slugs in it."
"The flat was full of Silverfish."
"There was black mould in the bathroom and an infestation of silverfish insects everywhere."
"Infested with Silverfish; they have been coming weekly."
"The property was a mess when we came in."
Management and Communication
Pros:
"Samara staff are always willing to listen and hear you out no matter how big or small your grievances and they always work to achieving a consensual resolution of issues raised by their tenants."
"We have always received letters informing us of any bills/viewings and are very happy with the quality and price of our property."
"Every process from the beginning until getting the key is systematically professional and efficient."
"The office manager knows the company inside out and will always do all she can to keep both customers and the team happy."
"Always there to help and ensure the tenants get value for money & enjoy their stay."
"I felt a high level of trust and support when renting from these guys!"
"They are efficient and act quickly to any issues or concerns."
Cons:
"They lied about how much the rent would be."
"So now, the management had no intention in returning our deposit anytime soon... I paid an extra one month's rent and still waiting for a return now."
"They have the worst most delayed perception of time and efficiency."
"Data breaches where emails were sent to multiple tenants without using BCC."
"The managers of this agency are non existent, it is very strange and questionable that when you want to speak to someone specific they cannot get a hold of that department."
"Please avoid them, they are terrible people."
"Never in my life have I rented a property through such an arrogant, wreckless Estate Agents."
Financial Aspects
Pros:
"Rent- Probably the cheapest in Leeds for what you get."
"Good price."
"My rent included all bills."
"The price they charged for a replacement was also reasonable."
"I also got the rest of my rent and the full deposit back."
"This is my second tenancy and I was really happy with my £100 reward."
"The only good thing Samara did was give me my full deposit back without need for refutation."