CPS Homes Student Letting Agency Reviews Summary

Customer Service

Pros:

• "I am able to get through on the phone quickly, without too many automated recordings."
• "Timely, responsive and courteous."
• "The staff we encountered were all lovely and the booking of viewings and signings have run so smoothly!"
• "They provided me with quick responses via email, answered all my questions over the phone and were extremely friendly."
• "Both Karolina and Chelsea were super lovely and helpful in answering our questions."
• "All staff have been very friendly and helpful, Emma in particular was very quick to come back to any queries I had."
• "The office atmosphere was friendly."

Cons:

• "Worst agency ever. They don't even reply or arrange the viewings."
• "Just poor customer service."
• "The service was absolutely appalling."
• "Every time we call or write an email we get a different excuse and we still didn't get any answers."
• "They never replied to me."
• "Ignored emails."
• "They were dismissive on the phone and never got back to us when they said they would."

Property Management

Pros:

• "Charlotte in the maintenance team was excellent."
• "Currently renting a student property from CPS. We had a small leak... a plumber was sent within an hour."
• "Within 24 hours of CPS marketing our property, Rhys managed to get the house let out already."
• "CPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience."
• "Had an amazing experience when working with CPS homes worker Scott during a maintenance inspection."
• "Cale and Chelsea were very helpful and nice."
• "We have been using CPS homes since 2007 and have always found the staff to be friendly, engaging and professional."

Cons:

• "Charging £160 from our deposits for a cleaner that never attended the property."
• "Not good at solving issues, you got a broken fire alarm you have to pay for it... You got pests you have to pay for it."
• "Deposite will take over 3 months for agency to agree and pass it to Landlord."
• "We had plumbing and maintenance issues which they didn't take care of so we had to do it ourselves."
• "Flat been flooding because the pipes burst upstairs. Landlord not even come to paint t or repair."
• "The house wasn’t clean or in good order when my daughter and her house mates moved in."
• "Do not rent from these, my daughter ended up in hospital with carbon monoxide poisoning as the boiler wasn’t serviced in over 2 years and it was leaking."

Agency Efficiency

Pros:

• "Vicki Magill who has been wonderful at helping us."
• "After having a stressful experience trying to find and secure my first flat within cardiff, Rhys immediately put me at ease."
• "My friends and I recently purchased a student house for next year through CPS, our housing agent was Vicky, she was extremely helpful."
• "As landlords we have been using CPS home for nearly a decade. They are professional prompt, communicate well."
• "They were able to allow us to take our time to make a decision on what property to go for."
• "Very friendly and professional. My partner and I were looking for a high standard property and this is exactly what we found with CPS."
• "Great selection of properties in great condition."