Abington Park Referrals Reviews Summary

Professionalism and Care

Pros:

• "Very professional service from the time our cat was admitted to Abington Park vets following a car accident, to the point of discharged."
• "The diagnosis and recommended treatment were explained thoroughly and clearly, providing very high confidence around the professional care that was being given."
• "Absolutely fantastic staff, friendly, efficient service, nothing was too much trouble and the care given to Buster was second to none."
• "Thank you to the staff who looked after both my beloved ginger rescue cat, Ares, along with my partner and I."
• "They were so understanding, super nice and reassuring to someone who was clearly panicking."
• "I feel like my cat had the best care possible and is now doing incredibly well."
• "Brilliant vets, very good at their job. All receptionist are polite and helpful."

Cons:

• "Unfortunately on the first visit it was clear I need to find a better vets."
• "Very Poor, not interested in your animal only making money!"
• "Abington vets cares more about money than animal welfare."
• "The vet saw our girl and although efficient and informative, I felt there was not a single ounce of compassion."
• "The vet doctor, first time I saw him there, was rude and unpolite."
• "MERCENARIES, they just care about getting as much money as they can from you."
• "Not happy at all... ONLY AFTER MONEY AND NOW MY DOG HAS DEFORMED LEGS!"

Facilities and Accessibility

Pros:

• "I really like the location of this practice, set in the grounds of Moulton college with good areas for walking our dog before or after the vet."
• "Good ample size waiting room and plenty of parking right out the front of the premises."
• "The building is spotlessly clean and the facilities are top class."
• "The reception area was very clean with plenty of hand sanitiser and the receptionist was responsive and gave a friendly greeting."
• "Pleased to see such a cosy waiting area."
• "A warm welcome greets you by the lovely Receptionists as soon as you walk in the door."
• "This veterinary practice provides excellent care and good value."

Cons:

• "Yesterday evening I rushed my beloved 24 year old cat to this practice... they kept asking me to spell her name, couldn't find us in the system."
• "Unfortunately our vets in Market Harborough doesn't offer an out of hours service and we have to trundle all the way to Northampton."
• "Been told that emergency visitation it’s a cost £230 regardless of the result...."
• "They use the extortionate Vets Now for their out of hours service."
• "The Abington branch is only open 9am to 6pm weekdays, outside of that it’s an emergency."
• "Spent 2 years elsewhere and so glad to come to Abington veterinary now, should have been there from the beginning. P.S. finding the place was a bit tricky."
• "They never answer the phone and when I do finally get through they keep sending me to different surgeries making me drive all the way across town with my cat in the car."

Communication and Customer Service

Pros:

• "Nursing staff kept me updated regular too which was lovely."
• "I was updated each morning and evening, and involved in the decision making."
• "Always very accommodating when telephoning for appointments or queries, Receptionist is always very friendly and professional, prompt service and the vet always listens and gives the best advice and the best course of action."
• "Managed to see my Leopard Gecko within 24 hours of registering."
• "Everyone accommodated visits for our pet and the reception team at moulton are lovely."
• "They are always very polite and professional when you contact them and will always do their very best to make appointments as soon as possible."
• "Receptionists are always friendly and polite."

Cons:

• "Very disappointed and waiting to change but unable to due to Covid restrictions."
• "The person I spoke to on the phone had as much empathy as a piece of toast."
• "I will say though the reception team at Abington (main switchboard) are quite rude, their customer service is not great tbh."
• "Most expensive vets I've ever encountered with condescending staff on the phone."
• "I don't understand why everyone is giving 5 stars, the service and organisation of reception is terrible."
• "I find some of the reception staff rude, and I’m constantly sold expensive drugs without any explanation what the issues are or if they are benefiting my dog."
• "I had asked for a referral for my 3yr old Lab to Fitzpatrick's about 1month ago and to date not heard a thing."

Cost and Value

Pros:

• "The price of her treatment was much lower than I thought it would be."
• "Discussing the possible cost to get him better was also important, as I feel ready and can prepare myself for that amount going forward."
• "The vets are very knowledgeable and always explain the course of treatment and any costs involved."
• "Also would 100% recommend the pet health amazing idea, when you go in for a booster and flea and worm treatment with no massive bill to pay!!"
• "Ive seen reviews on the cost of care but I think people take the NHS for granted. Non nationalised healthcare whether for animals or people is expensive."
• "Always take good care of the dogs whenever they have had to stay at the vets, be it overnight or just for a day."
• "The pet plan is well worth having for health checks and vaccinations."

Cons:

• "Is nobody talking about how expensive this vets have become? And pre payment before a visit and the high volume of turn over of vets, my dog has a continuous issue and I haven’t seen the same vet twice."
• "Booked in for a spay and was told it was £88 with Pet Health discount, on arrival I had to sign to say I was going to be charged £115."
• "Very expensive. They never answer the phone and when I do finally get through they keep sending me to different surgeries making me drive all the way across town with my cat in the car."
• "They use the extortionate Vets Now for their out of hours service."
• "What can we say we were referred here by our own vets for our labrador male 6 years old at the time with arthritis and elbow displacer... many thousands of pounds that it's we now take him to Fitzpatrick Referrals he is now fixed why couldn't they do this both cheap plates gone bespoke plate fitted we will never go back to abbington vets they need better training 😢 13 k spent with them."
• "So fed up with Abington park vets. Terrible service, they care more about money and keeping to time than pets!"
• "Overall really disappointed with this vets as I feel I have been dealt with extremely poorly."