Address: Amy Johnson Way, Blackpool, FY4 2RP, United Kingdom
Phone: +441253362164
Rating: 4.7
based on 238 reviews.
Customer Service
Pros:
"Our total experience was excellent. David delivered exactly what he said he would do."
"Fantastic communication from start to finish. The whole process was made so easy and pleasant."
"Great service from Anthony, not a pushy salesman which was greatly appreciated."
"I would recommend Chorley Group without hesitation."
"Dealt with Arran Lund once again. Bought three cars from him now and each experience has been absolutely brilliant."
"Very happy with service at Chorley Motors, Blackpool. Dominic is a First Class Salesman - could not fault his knowledge of the car."
"The service given by Kelly was exceptional, she made purchasing a new car easy and enjoyable and was reassuring through the entire process."
Cons:
"The salesman dragged me through a process that I was not interested in. He had very little knowledge or understanding of what I wanted and made no effort to find out."
"The car was covered in bird dropping which they couldn't be bothered cleaning"
"Now Chorley are basically washing their hands, don't call back when asked"
"Appears before have your money service is excellent but once have it customer service non existent."
"I had an issue with the car on collection and it took nearly 2 months, 17 phone calls and numerous emails to get sorted."
"Terrible service. Spent half an hour evaluating our car for PX and discussing finance options only for them to lose all the paperwork by the time we came back for the test drive later that afternoon."
"I swear to my kids this is worst brand to do shopping with them."
Vehicle Condition
Pros:
"Car was given an MOT, service, valet and repaint for free too"
"Arran made sure the used Kia Sorento we bought was serviced and in tip top condition when I collected it this morning (it was like new, actually brand new)."
"The car was spotless upon collection, I’m very pleased with everything"
"It's used, but feels like new, drives beautifully and I know it's been checked, tested and made ready and safe for me."
"All the the preparation work we requested such as 12 months MOT and service had been carried out and the car was in pristine condition inside and out on collection."
"The car was MOTed, and serviced and presented on time, in immaculate condition"
"Just taken delivery of my 1st Kia vehicle a 2014 Sportage. Have to say the whole experience was excellent"
Cons:
"The only slight downside was that after we got the car home we tried the sun roof but it wasn't closing properly."
"Pity we now have a car with two rear tyres with excessive cracking"
"The nearside front wing had minor scratches and dent this was covered up using a type of black tape"
"Sadly it didn’t rear parcel shelf was missing on delivery."
"Pity we now have a car with two rear tyres with excessive cracking"
"The car was covered in bird dropping which they couldn't be bothered cleaning"
"The nearside front wing had minor scratches and dent this was covered up using a type of black tape"
Sales Experience
Pros:
"Kelly was absolutely brilliant.... I had no worries/ Stress free... she covered everything for me even the extras.... above and beyond ..a credit to the group....nothing too much for this lass."
"Jamie’s help in this process."
"The salesmen Daniel made me feel totally relaxed."
"David spared no trouble in helping us through the process."
"Couldn’t of asked for an easier experience. No pressure, no hassle etc, none of the usual problems associated with car buying."
"I would highly recommend looking for any cars from this establishment as you will not be disappointed."
"I would recommend to anyone who wants to buy a car to try this dealership first."
Cons:
"Literally my worst experience with any car garage, I would not recommend Chorley Group to anyone."
"I won’t be using Chorley Fiat again and nor will I be recommending them."
"Bought a kia here 3 years ago a could not be more pleased with the company. Went back in around 2 weeks ago and found that the sales person that I had to deal with was more interested in what he wanted to say then answer the very simple questions I was asking."
"We arranged the appointment through Kia, and it was confirmed that we would be test driving three models. These models were not available when we arrived."
"I have since had shocking service from chorley Kia and they took 6 attempts to try and solve my problem"
"Made the huge mistake of going to Audi after purchasing our last Kia, safe to say I won’t make that mistake again."
"Absolutely rubbish they show respect when you are going to buy new car and when you finish the process or you bought their product next day they are different they even don't talk to you."