"She has been a delight to be in contact with, friendly but not patronising, informative, helpful."
"Gill Potter found us a brilliant deal that balanced the needs of our group, without breaking the bank."
"Daniel Norris was great at getting our package for icon of the seas (Miami and western Caribbean)."
"Julia Pedder took up the cudgel for us. Throughout she has been empathetic, fighting our corner."
"I have just booked a cruise with Rachel Haliwell and received the outstanding 5-star service."
"Katja excelled herself to meet my required dates, with various flight connections, hotel stays, trains."
"Phil Davies was my concierge and was brilliant and so very patient."
"Emma O’Reilly took me from initial enquiries to completed booking in a professional and friendly way."
Cons:
"During the pandemic our cruise was cancelled, and instead of cancelling the flights, the member of staff suspended them."
"Spoke with Salesperson, explained what I wanted, after two weeks I'm still waiting for an email."
"A rude man named David told me I would have to pay £50 for each passenger just to change a date."
"The Cruise118 person who was talking on my behalf to the cruise line left the company and my case hasn't been passed to anyone."
"They are quick to take your money when booking and reply to any questions you have immediately. However if you have a cruise cancelled, they don't reply to you."
"I was doing online chat and asked 2 questions. I was given an answer and no chance to reply and make the booking."
"They are fine taking your money, but when it comes to refunds because the cruise is cancelled, they are a nightmare."
"They clearly stated things were included which then were not included after we'd paid the deposit. Difficult to contact to try and sort out."
Booking Process
Pros:
"Fantastic service, Daniel Norris was great at getting our package for icon of the seas (Miami and western Caribbean)."
"During the initial sales process Cruise 118 are so professional, courteous and polite. Nothing is too much trouble."
"Gill Potter found us a brilliant deal that balanced the needs of our group, without breaking the bank."
"I set Katja at cruise 118 the task of sorting out a holiday package that included a night on the Orient Express and a Fjords cruise."
"I was fortunate enough to book my Christmas river cruise through Rebecca. She was knowledgeable and very personable."
"The service was fantastic to begin with. Booking it was a breeze."
"So, this was a booking for our very first cruise and it was important before making a decision we got all the answers we need."
"We got a great guy by the name of Phil Davies who went through everything with us that we needed to know."
Cons:
"Absolutely terrible service, asked for more money after making booking, did not transfer the gratuities."
"Had a few issues recently trying to make changes to a booking and did not get the best of service."
"They cancelled my parking without telling me. So I had to drive around Southampton sorting out my own parking last minute."
"I have to say that during the initial sales process Cruise 118 are so professional, courteous and polite. However, beware, it is a whole different story after your holiday has been paid for."
"We are currently having massive problems in relation to our booking. Initial response on booking was very positive, however in after sales service and in trying to rectify a problem not noted by the sales person."
"Let us down incredibly badly during the pandemic, resulting in the loss of £1,000."
"When you call cruise 118 to book a cruise the company is brilliant. Unfortunately the after sales service is terrible."
"We have used them several times for our cruises, but Sheila has really excelled over the past 10 months sorting out all the cancellations with the terrible Covid situation."