Queen Elizabeth Hospital Emergency Department Reviews Summary

Security System and Safety

Pros:

Cons:

• "My bike was stolen, in the middle of day and security did nothing, someone just cut through bike lock and took it!"
• "I asked to watch CCTV but they told me that they can’t."
• "What is the point if the security cameras?"

Service and Staff Attitude

Pros:

• "The healthcare professionals, including the nurses, triage staff, and GP, were all kind, considerate, and attentive."
• "The Dr was lovely."
• "Thank you for a good service."
• "Nurse Hafisa was the only one who was making sure my mum and I were alright throughout the night."
• "The nurses were amazing, but couldn’t do anything without a doctor’s authority."
• "Staff at the Main Entrance And the MRI UNIT were very helpful, friendly & courteous."
• "I was treated with respect by all members of staff."
• "After being looked after by Sophie Ch at the hospital, she has set a very high standard when it comes to being a nurse."

Cons:

• "Absolutely pathetic. The service is horrendous."
• "One of the staff had a go at us very aggressive and said we need to make our mind up shouting like a mad man."
• "The staff sit in a huddle as far away as possible displaying few communication skills."
• "I was told there was no one to make a drink for anyone due to staff shortages."
• "Receptionist couldn’t care less gave a form to fill in and wait."
• "The staff is very much rude and ironically can not understand the meaning of emergency."
• "A staff member was extremely impatient because of my poor English."
• "Every single person I dealt with at the QE A&E (apart from the doctor himself) were horrid."

Wait Times and Efficiency

Pros:

• "I was able to promptly see the doctor and complete the necessary blood and urine tests in less than four hours."
• "Was seen by Dr John-Paul the whole experience took no longer than an hour from entering A&E until leaving."
• "Rushed in with suspected heart attack. I was admitted to Resus then Acute Medical Unit then Treatment for 2 days."
• "First class guys and girls here. Been a few times over the years. Most recently this week with a dislocated knee cap."
• "Had to attend A&E yesterday afternoon, not been before, all was smooth including Covid screening at the entrance."

Cons:

• "Waited about 10 hours in the place with my girlfriend vending machine wasn't even working could only get drinks."
• "Arrived at reception and told them they should have received the urgent referral from 111. After triage said he needed to be seen urgently by the mental health team we sat for 20 HOURS without being seen."
• "The place is absolutely shocking, I can’t believe this is our NHS."
• "I waited to see someone for four hours and just gave up."
• "I was given liquid morphine and waited 5 hours for my name to be called, it was never called out."
• "After 3 hours wait we were informed we hadn’t been entered onto the system!"
• "28 hour wait, only to be given an appointment for 3 weeks time."
• "The Way that hospitals run they might has well be on strike now RUBBISH HOSPITAL."

Cleanliness and Maintenance

Pros:

• "The facility itself was clean, and it wasn't overcrowded, creating a pleasant environment."
• "Also displayed & visible were Very High Standards of Clinical Cleanliness procedures adherence."

Cons:

• "The toilets are also dirty & full of dried blood stains."
• "Used the cleanest toilet there was and as image shows it was covered in dry blood so it had been there some time!"
• "Filthy dirty room, vomit in toilet left uncleaned for hours, spilt water on floor."
• "The main waiting area seating wasn't cleaned once in the 5 hours I was there!"
• "Absolutely atrocious. Filthy for starters, rubbish left for hours from lazy patients."