Address: Albert Rd, St Philip's, Bristol BS2 0XS, United Kingdom
Phone: +441179774466
Rating: 4.5
based on 117 reviews.
Customer Service
Pros:
"Dean was extremely professional, polite and courteous."
"Everyone was so helpful and went above and beyond what I could have expected."
"The customer service is excellent."
"Customer Service at its best. Nothing is too much trouble for them even to delivering."
"Every member of staff is genuine and friendly."
"The service received from Allan at Motor Village was excellent from start to finish."
"Having dealt with hundreds of similar garages in this situation I can’t speak highly enough of their communication, willingness to satisfy the customer and honesty."
Cons:
"Will certainly NEVER USE Motor Village Bristol again."
"Never again. This in not the way to make good business and get a good reputation. Avoid at all."
"So a clear lie and happy to sell cars with underlying problems, BE AWARE!!!"
"Awful service! I wouldn’t normally do this however I’m supper disappointed and angry."
"I later receive a call to say they had sold it to someone else. POOR POOR service."
"Won't buy from there again and won't recommend."
"Really Really Disappointed, hope the new owner takes great care with this car."
Vehicle Condition
Pros:
"The Jeep was presented in first-class condition and was given a warranty, years MOT and a service prior to collection."
"Few kinks like a missing spare key had been solved quickly."
"The Alfa Romeo we bought was a good price and the part ex price for our car was spot on."
"Most importantly the car was everything that he promised."
"The BMW 320d Touring ED was perfect from the start when I drove it back to Reading."
"The car is excellent."
"Have had the car for a month now and it has not missed a beat."
Cons:
"Also they had failed to disclose the fact that they knew full well it has 3 outstanding recalls on it from BMW one of which was a potential fire risk."
"Then discover within a few hours a Rear Door was NOT locking."
"Just after Xmas the drivers window regulator failed, it then failed its m.o.t in May due to a catastrophic failure of the nearside front alloy the car was impounded until a new alloy was purchased."
"Found that it was rusting above the windscreen, lacquer peeling on front bumper, multiple stone chips all over the front of the car and scratched all over the rear bumper and a dent in the driver's door."
"It had a large fracture that had been previously welded, they would have known about this as 4 new tyres were put on the car before I collected it."
"Lots of rust some problems in the first 2 hours and more problems in the next days, bad paint on the car."
"Now both drive shafts need replacing have videos to prove from a mechanic, they got in contact with warranty people, bill is over £3000 and they saying its not covered as its wear and tear."
Dealership Experience
Pros:
"They are a family run business, where we initially dealt with Dean, who was relaxed, welcoming and happy to chat to us and allow us time, on our own to look around the car too."
"From start to finish a friendly and helpful experience with the nicest car dealers I have ever met!"
"The stock they have there is interesting to say the least, a lot of older very special bordering classic cars, the absolute cherries of their ranges mixed in the same high end newer vehicles."
"They celebrated my girlfriend's joy and excitement in purchasing her dream car, making the experience memorable for her."
"Their passion for cars was evident as they took the time to understand our preferences and guide us through the available options."
"The owners of Motor Village foster an atmosphere of excellence throughout the dealership."
"A pleasure to do business with Motor Village under, what was for us, quite difficult circumstances."
Cons:
"I bought a range rover evoque 10 months ago took out warranty that didn't want, felt no pressure to buy the car but did feel pressured to get the warranty that I really did not want."
"Took it back four times for various things and each time I told them there was a knocking in the engine and each time they seemed to make it sound a bit better and was told that’s how trucks sound."
"If you are thinking of buying a car from these people please think long and hard before doing so."
"Traded a lovely pick up and cash in with low miles for a Bmw e46 2005 that had relatively low miles hence in the interest was told the car was in very good condition by eye to me all look well till I took it to a local garage I trusted and basically was mugged right off got told lies etc wouldn’t trust this dealership what so ever."
"Hope you’ve had a great Christmas motor village !!! I would advise anyone thinking of buying a vehicle from here to think again and give it a miss."
"The previous review had a reply that is untrue I asked village motors for written confirmation there was no faults or advisory with the car, I had an email back to say they could not continue the sale with me."
"I'm so disappointed I work hard for my money now have to pay finance for 5 years and have my car messed up only had it 10 months."