Norton Way Honda Reviews Summary

Customer Service

Pros:

• "The service team are very professional, quick and thorough."
• "They were extremely friendly, helpful and professional from start to finish."
• "Charlie Benson who was excellent at answering all my questions."
• "A shout out to Micheal for how he handled our numerous questions during the purchase in the last couple of months."
• "Everyone at Norton Way Honda were polite and helpful from reception to all the sales team I encountered."
• "The customer service that was provided was brilliant during the test drive and was very informative with any questions that I asked."
• "Customer service was brilliant and made buying the car rally enjoyable."

Cons:

• "The worst part was finding the rubbish from a McDonald’s meal still in the glove box!!!"
• "I have phoned NWH three times over the past two days to speak to the parts department... yet no one has bothered to return my call."
• "Not the best NWH and cheers Daniel the service manager for leaving me a voicemail and NOT calling back as you stated you would."
• "Absolutely pathetic service... My only question is why was I told to come there when the car wasn't there."
• "Very poor customer service probably the worst I have experienced, I rang 4 times to book motorcycle in for an MOT and was told someone would phone me back.... they did 4 days later to ask if they could help?"
• "The salesman admitted that they had used photos of another similar car (that was in better condition) to advertise."
• "The last person today pretended to take my number and when quizzed and asked to repeat the number back, couldn't!"

Staff and Sales Team

Pros:

• "Very friendly, knowledgeable and helpful staffs throughout."
• "Iv had a very personal and friendly service from Sayf Essa and I do believe he is one of the most genuine and friendly sales members at Honda Norton way."
• "The sales team is professional, friendly, helpful and knowledgeable."
• "Lovely, welcoming and very approachable staff."
• "Charlie was very helpful, friendly and professional throughout, nothing was too much trouble for him."
• "Everyone I dealt with in my 5+ years was friendly, professional and very helpful."
• "Chris Bowers! This is the second car we have purchased from Chris and we have been really pleased with the customer service and after sale support."

Cons:

• "Used to be good, but not anymore. When my car was new I got good service but it is steadily going down hill."
• "I will not use this declining dealer again."
• "When complaining about the service, the general manager/sales manager laughed down the phone and was condescending in conversation."
• "The staff was friendly but my experience was ruined by a rude and arrogant general manager/sales manager as he tried to rip me off on my part exchange evaluation."
• "However, on reaching I was made to wait another HR as he was busy making another sale."
• "Felt like we were causing lot of discomfort for him."
• "You will never get customers if you treat any potential customers that way."

Facilities and Location

Pros:

• "The location is a little stuffed into the edge of a retail/industrial area, but was still easy to find."
• "They're definitely worth a visit if you're undecided (or not), good showroom and good looking clean workshop and close enough to the town centre to wander off and have some lunch whilst you're making your mind up or getting a service etc."
• "The dealership has a cafe serving a range of hot and cold drinks and snacks if you're feeling hungry whilst searching for a car."
• "One of the cleanest and most presentable showrooms I have been in, the staff are welcoming and friendly whilst also being well spoken, especially a young gentlemen called Sayf Essa."
• "The premises was always clean and welcoming, not to mention the free coffee or tea."
• "Helpful and friendly service, the dealership is easy to access from the rail station."
• "Very roomy, welcoming and friendly."

Cons:

• "I would like to see more parking for people with disabilities, I couldn't find parking and I'm disabled, not ideal."
• "For the attention of all potential customers. Today I attempted to book my motorcycle in for a service with Nortons as I had originally purchased it from there to be told that they cannot accept my request as the service team no longer work on Saturdays."
• "My only small concerns were that the Chiswick based dealership (part of the same network) didn't always seem to be on the same page as the Letchworth one."
• "WENT FOR THE FIRST YEAR SERVICE WHEN I GOT THE CAR BACK THEY HAVE SCRATCHED CAR."
• "That’s why we ended up buying in another place, where we have been able to choose a number and not being considered completely stupid."
• "When we arrived, the car was dirty, and the interior was filthy."
• "Car I purchased had a tear in the seat which wasn't shown in the images and wasn't declared when asking about the condition of the interior."