McDonald's Reviews Summary

Food Quality

Pros:

• "Hot nutrition for hungry tummies and hydration."
• "The food is always of a good standard and the staff are friendly."
• "the food sated my appetite and I felt slightly better for it."
• "Burger and fries tasted fine."
• "Enjoyed a Chicken Wrap... the food is always of a good standard and the staff are friendly."

Cons:

• "Consistently cold burgers cheese and fillings always look like they have been thrown in from a distance."
• "Cold Chips both mine n my daughters,, burgers just thrown together"
• "One of the worst Chicken Burgers we've ever had at McDonald's, the baps were very dry, burgers only just warm."
• "Chips barely cooked and cold, chicken strippers like rock cakes, burger squished and greasy."
• "Food is sometimes cold and service turnarounds slow."

Service

Pros:

• "Good clean facilities and dont normally have to wait long."
• "Didn't have to wait long for our food and a lady called 'emily' went the extra mile to make sure we was ok."
• "Always use the drive through here and they are quick to take your order, polite and appear to be well organised."
• "Very clean. Very helpful staff, waiting to tidy up or take your waste."
• "Employees are welcoming and helpful."

Cons:

• "Service could be better. A smile wouldn't kill anyone."
• "They always mess up your orders and take ages to serve you!!"
• "Asked to wait and we waited and waited went back to window and asked were it was and told its on the front counter asked how long it had been there and told only just, stone cold terrible attitude and service."
• "Absolutely mental. Staff arguing and the Managers not doing a lot."
• "Service is slow food well below standard whether it's training of staff or management"

Cleanliness

Pros:

• "It is one of the cleaner ones I have been to which is nice."
• "Very clean. Very helpful staff, waiting to tidy up or take your waste."
• "Place itself clean & tidy."
• "It's clean and tidy and the staff are very welcoming and helpful."
• "One of the cleanest Mac Donald’s I’ve been to."

Cons:

• "Also those tablets need cleaning, they are disgusting."
• "The restaurant was all but empty when we arrived to eat in... Two team members wandering aimlessly, several dirty tables they were intently ignoring."
• "Food was good but every table was dirty and had to ask to be wiped down before we could sit."
• "The chips from this McDonalds are always poor never crispy and just soggy."
• "Not only did there server argued with me when I questioned the order, get home to find a black hair in the big mac"

Order Accuracy

Pros:

• "Quick and easy to order, staff have only ever missed an item from my order once, and I have been many times."
• "Order was exactly what we ordered even down to the dips, we usually don't get any or a handful of what they grab first in other sites."
• "Eaten here on a number of occasions for both breakfast and lunch over the kids Summer Hols. We always use table service thru the App. The food always comes out quickly, is always hot and orders have always been correct."
• "Staff were friendly, the order was correct! Freshly cooked, but the place was very busy so quick turnover, even better the biscoff McFlurry was available, which pleased my daughter 😊."
• "The food was cooked fresh and they actually run the drive thru like a personal restaurant."

Cons:

• "They always mess up your orders and take ages to serve you!!"
• "Definitely check your order before you leave. Especially if using drive through. No exaggeration, I've not had a single order that hasn't had something missing or wrong."
• "Forgot parts of our order"
• "CHECK YOUR ORDERS!!!!!!!! I ordered through the app and collected my 2 burgers and chicken nuggets... well that's what I ordered I got home and I had hallomi fries no nuggets."
• "Half the order missing AGAIN, called this time only to be told, you dont order from us, you order from a third party so we are not responsible."

Staff Attitude

Pros:

• "Staff lovely but will avoid in future."
• "Staff are generally friendly."
• "Staff were very friendly though and the place was clean."
• "Very friendly and helpful staff."
• "The staff are very welcoming and helpful."

Cons:

• "Pretty disappointed with my experience of this McDonald's, maybe I visited on a bad day."
• "Awful. Staff were all very rude to both me and my partner who had just had long shifts."
• "Thought the place looked nice when I walked in placed our order and waited. A women with glasses who worked right now had a major attitude."
• "Extremely rude staff."
• "Staff not particularly helpful given it was not busy."