Frosts Garden Centre At Willington Reviews Summary

Cafe Service

Pros:

• "The afternoon tea and food is always good, tasty, hot."
• "Halloween themed cakes were delicious and my partner said the sausage roll was the best sausage roll he’s ever had!"
• "I particularly appreciated the table service given by friendly staff... no wonder the place was packed!!"
• "We had an amazing cream tea! The staff are friendly and knowledgeable."
• "The food is yummy! Seating in and out which is overlooking a pond which has plenty of koi carp, hoping for a bite to eat....beautiful setting."
• "Had the Sunday roast in the restaurant. Best roast we have had for a long time."
• "The café is fabulous with lots of choice, and a wonderful outside area with a child play zone."

Cons:

• "Usually love coming to frosts but I really don't like the new table service in the cafe."
• "25 mins for cake and cup of tea is too long."
• "Shockingly Slow service in restaurant, took 1:15 for 2 sandwiches and they forgot our daughter's order completely."
• "Appalling experience today, long wait for service and food which when did arrive was lukewarm."
• "The restaurant is always busy, but in my opinion very over priced for the limited choices on the menu."
• "For a simple cup of tea, coffee and a slice of cake 45 minutes later still no service from waiters...disappointing and a real off put for any future use."
• "Restaurant gone down hill. Table service slow had sausage bap today, couldn't eat it, cheap sausages, thick skin, disgusting."

Staff and Service

Pros:

• "The staff are always helpful and friendly."
• "All staff knowledgeable and helpful."
• "As per usual a lovely experience. I was served in the cafe by a lovely lady called Beth who was very approachable and helpful."
• "Friendly staff."
• "The staff was really welcoming and super friendly, regardless that it was the peak rush hour."
• "Staff are friendly and welcoming and cannot do enough to help."
• "The staff we all so friendly, polite and knowledgeable."

Cons:

• "Informed staff that many elderly people were confusing the disinfectant spray outside for hand sanitiser, she responded belligerently that there's a sign saying it's for trolleys...."
• "The customer experience is not very good, some staff seemed to be dealing with customers grudgingly and were patronising, verging on surly."
• "Rude and untrained staff in the cafe when we visited, manager telling them gluten free is the same as vegetarian!"
• "Borderline rude service."
• "The waitress who served us was moody and clearly dislikes her job."
• "Staff seemed to be all kids who really looked as if they didn't want to be there, unfriendly and unhelpful."
• "Very poor service by youngsters, who totally ignored us waiting for one of them to come and take our order."

Facilities and Accessibility

Pros:

• "Everything is laid out lovely and all their plants look really looked after."
• "Good sized car park."
• "They have a wide range of plants and gifts plus garden furniture."
• "Nice large garden centre with a wide selection of garden and outdoor supplies."
• "The access for the disabled and provided wheelchairs is very good too."
• "A very good, dog friendly well stocked centre for plants as well as gifts etc."
• "Lovely, well stocked garden centre. They have something for everyone!"

Cons:

• "I came with my blind mum and my other lady friends for an afternoon tea in the cafe... there isn't enough room between the aisles."
• "Doesn't work terribly well for a wheelchair user."
• "Only given 4 stars as think the baby change from should be better lit and larger."
• "The tables in the coffee shop were so sticky my clothes actually kept getting stuck."
• "The Christmas decoration section was very hard to get around as it was so busy."
• "Would be great for the garden centre to have more than two child car parking spaces. I could not find more than that."
• "Very disappointed to find that they are not accepting cash in the restaurant."

Value and Quality

Pros:

• "Tends to be more expensive than other centres in the area but the quality is good."
• "Good quality food on offer."
• "The food was outstanding, well cooked, and presented well."
• "The prices are a bit high but you get what you pay for in quality."
• "Great place with quality products."
• "Restaurant serves excellent food and varied with season. Cheese scones are second to none!"
• "The garden centre is very good with top quality plants."

Cons:

• "Very expensive."
• "Afternoon tea was nice but the after effects were not. Both myself and my friend had bad stomachs up 4 times during the night."
• "The restaurant is always busy, but in my opinion very over priced for the limited choices on the menu."
• "Again, expect to pay at least 50% more than you would if you were to buy it online but the people that do buy from Frosts do so because they know exactly what they're getting."
• "Food was of decent quality, though expensive for what it is."
• "It's a little pricey in here, but then you generally pay for what you get."
• "Frosts really does have a fantastic selection of items, it's always lovely to have a look, but they are overpriced."

Atmosphere and Experience

Pros:

• "What a spellbinding place to visit before Christmas it is a magical winter wonderland."
• "A great Christmasy experience, and a singing reindeer!"
• "Went for the Santa experience was was really good fun. Santa is so lifelike that I thought I was actually Lapland!"
• "I sat beside the pond with my cappuccino and muffin in the sunshine - bliss 😎 Very peaceful."
• "The place was really nicely laid out, and if anything, there was too much to take in."
• "Took grandson to Santa's grotto, the elves are great, they talk to the kids and make an effort to involve them."
• "A wonderful garden centre..it has everything there - including a big sand pit, especially to amuse the children (in summer)."

Cons:

• "Disappointing selection of non vegan non gluten free cake which was on the dry side. Coffee was luke warm."
• "The only criticism of the garden centre operation was the strange layout of the entrance and exit."
• "Trying to offer too much (pumpkin patch to pick your own) it was so busy."
• "Most of the areas outside were closed off and the inside seemed to be undergoing some kind of rearrangement."
• "There seemed to be something lacking from the Christmas displays this year... last year I remember it being much more magical but this year the store seemed a little empty."
• "Very disappointing Roast dinner- Not worth the money."
• "Shame they changed it to table service and now you cant choose where you sit any longer."