Address: Lenton Ln., Nottingham, NG7 2PT, United Kingdom
Phone: +441158957081
Rating: 4.5
based on 128 reviews.
Customer Service
Pros:
"Keith Stokes in used cars sales was friendly, professional and helpful."
"Coffee was duly offered and readily accepted and I can safely say I would use Vertu Honda in Nottingham again for any future purchases but also for all of my service requirements."
"Bought an used Honda Civic. Staff is really nice and able to help."
"Brilliant service. Exceptional aftercare."
"Kim serviced on my purchases. Explained everything you need with her patience and knowledge especially for someone not know car very well like me."
"Ian King, very knowledgeable and helpful, one very good motorcycle salesman."
"Chloe Taylor-Mills who we dealt with. She was superb right from the start with great advice and brilliant communication."
Cons:
"Save yourself the hassle, look elsewhere first."
"However, no attempts were made to even help me the slightest."
"They haven’t fixed the issue which is more disappointing (we had faith that they would 😞)."
"Not very well organised, The receptionist seemed flustered by all the incoming calls and phone ringing."
"Called to get a part number so I could cross reference the correct part vs what I have due to conflicting models and years on imports. I was told we don’t give out part numbers!"
"Really disappointed with the level of service I received from their telephone receptionist."
"Car was absolutely filthy on inside even had mold growing on the seat belts."
Sales Experience
Pros:
"The sales staff are exceptional (I was attended to by Leroy in the main, but also by Will)."
"Sales Executive, Imran, made the process stress-free and was a credit to Honda at every turn."
"Exceptional service by Mr Ian King. In less than 3 working days he got me from signing the paperwork to riding off on my new bike."
"I found the experience of buying a car from here to be a very pleasant one."
"The service I received when purchasing my car from Vertu Honda was impeccable."
"I love my new Honda Jazz Sport collected last Wednesday."
"Loving the car so far and many thanks to you for all the help in making buying my new car special."
Cons:
"Sadly the trade in offer for my present car was beaten by another dealer."
"I was then phoned back 30 mins later to be told they had gotten the price wrong and it was now £1000 more!!!"
"When I decided upon the car I wished to buy they then told me that the car could not be sold as the registration document did not match the car."
"I was really surprised by how helpful the staff were regarding the car I was interested in."
"Awful customer service, felt as though multiple salesmen were pushing me into buying a car."
"The salesman increased the cost by 39% on the final visit, after a test-drive and 2 meetings."
"Purchased pre-owned motorcycle from Vertu Honda. Overall buying experience was very good, apart from bike collection where we were told we weren’t allowed to park our car in a specific bay and should not be using their charging station."
Value and Quality
Pros:
"It is good condition, clean and serviced car."
"Loving the new Jazz SR."
"I was looked after very well by Ian King. This guy had exceptional product knowledge and a real passion for bikes."
"I can highly recommend vertu honda when purchasing my civic type r."
"I am very happy with my experience buying from Vertu Honda and would recommend them to anyone seeking to buy a car."
"I have been delighted with my Honda CRV Hybrid."
"Car quality is excellent."
Cons:
"The brake pads were replaced by the dealer but they didn't bother with the rotors."
"Very polite and accommodating, however tried to charge me £180 to replace a part, which ended up only requiring a bolt to be loosened off."
"Paid Upfront to get a new key cut they said it would fit the Ignition and lock my car with a button fob... Then when I took my car in to get done he said the key locking system Works but the key wouldn't Work in the barrel To start it."
"After driving it for a week we took it to our mechanic, we have been advised to replace the brake rotors due to excessive wear and pitting."
"The only problem is that bodywork repairs aren't actually carried out on site."
"Were supposed to send parts over to Derby Honda and arrange for 2nd portion of repairs to happen there... called back 2+ wks later to find this had not been done."