North Oxford BMW Reviews Summary

Customer Service

Pros:

• "Efficient service with excellent customer service, with sensible pricing."
• "She often goes above and beyond for her customers which is very much appreciated."
• "I like the team effort at this dealership with a highly personable individual looking after the service process making it all seamless."
• "Lucy Johnson (Motability) was so understanding, helpful and knew my needs very well."
• "Jenna Hughes dealt with my service and was absolutely amazing."
• "Rozeena Ali looked after me on both visits and she is such a credit to the dealership."
• "The level of customer service provided by North Oxford Motorrad certainly deserve it."

Cons:

• "So far I heard nothing and no one had contact me about it."
• "No service whatsoever. No acknowledgement when I walked in the showroom."
• "Called to arrange test drive and was accused of being a time waster."
• "They also implied that I was lying and that they would check the phone call to see if I was telling the truth."
• "25 fake 5* reviews in 24hrs."
• "I’m absolutely appalled with the service provided."
• "This will be the first and last time I use BMW North Oxford."

Sales Experience

Pros:

• "Well what can i say about the sales service received in the purchase of my new S1000XR..... Elektra Goodwin is not only personable but an absolute star."
• "Just bought my brand new bmw 4 series convertible from you guys & I could not be more over the moon."
• "Absolutely 💯 recommended."
• "Bought a BMW X3 from Lewis Todd and he was fantastic from start to finish."
• "The best motorcycle dealer I've ever used."
• "The car was delivered earlier than expected which really topped off the experience."
• "The entire process of purchasing a motorcycle was stress-free with no pressure at all."

Cons:

• "Never ever again... The sales person denied to show the car unless a deposit is put on."
• "This dealer who employ ex car con men (Google the names) want to buy the car back to shut this up here!"
• "Well done Oxford BMW by employing condescending disrespectful rude sales people you’ve just lost yourself a £65k sale."
• "Sales guys attitude was appalling."
• "Arrogant and offhand sales rep. Didn't call me back."
• "Couldn't be bothered to find a car outside for me to look at!"
• "These guys behaved deceitfully, immorally and unethically."

Vehicle Service and Repair

Pros:

• "They send you a video of the inspection and ask if you want to go ahead & authorise the work they recommend and how much the cost will be."
• "She arranged for the repair to be carried out as quickly as possible."
• "My MOT had been booked as an all day slot, but Colin at BMW North Oxford Garage managed to get my MOT done by 10:30 am."
• "The fuel flap on my car got jammed this morning... Roger... fixed the problem by 9.05."
• "I always know that my car is in safe hands when it is left with this garage."
• "The garage set-up allowed me to wait for my service to be carried out and able to continue to work remotely with access to free WiFi and coffee."
• "Great service and customer care from the moment I walked through the door, updated throughout the during my cars service and followed up with a great video health check and estimate for some extra work required."