Lidl Reviews Summary

Store Layout and Accessibility

Pros:

• "Store layout is mostly ok to find what you need."
• "It's a modern and fairly spacious Lidl."
• "Easy to get around the supermarket this afternoon, and there was ample parking space."
• "Large shop with good offers and new modern design."

Cons:

• "Extremely disappointed. Shelves empty, no staff, empty boxes everywhere."
• "Parking can be tricky at times and remember to validate your parking."
• "Parking is tiny and having to wait for someone to leave all the time."
• "Car park is far too small, I've always had to wait until someone leaves to get a space."

Staff and Customer Service

Pros:

• "5 stars to the staff who are always friendly and helpful."
• "Friendly staff and well-priced shopping. Great stuff."
• "Review for Matt at the till, extremely friendly and helpful."
• "Staff are very friendly and polite."

Cons:

• "Only 1 poor lady on the till who was also assisting the express checkouts."
• "Extremely rude and disgraceful staff."
• "The staff need to keep their business opinions to themselves."
• "Customer service was non-existent, the store looks like it was run by a skeleton crew."

Product Availability and Quality

Pros:

• "Fresh produce, a solid bakery section, and the weekly deals are a highlight."
• "Always lots of parking, lots of choice, and the bakery counter is amazing."
• "The fruit and vegetables are very fresh. With great seasonality."
• "You can't beat Lidl for a good range of high quality food products at great prices."

Cons:

• "This often has empty shelves, not as much choice."
• "I have noticed a few times that the multiple 6 packs of prawn cocktail crisps only have 5 packets inside."
• "Check the food products you buy here thoroughly. The amount of spoilt mouldy food on the shelves is unacceptable."
• "The amount of spoilt mouldy food on the shelves is unacceptable."

Parking and Car Park System

Pros:

• "Always cheap as long you avoid the middle aisle! Good food at a good price, much of it British too."
• "Free parking for customers including parent bay and disabled parking."
• "Parking is free, which is good, but you need to walk up to one of the machines after the tills."
• "The car park works better than I imagined with rarely more than a two-minute wait to get parked."

Cons:

• "Also really don't like the car-park system of having to scan your receipt inside before driving off."
• "Parking is a nightmare and won't improve as foundry lane is a bottleneck."
• "Car Park at Lidl Horsham is definitely a nightmare if you have to wait 10 mins or more for a parking space."
• "Parking fines! Be careful if you park you have to scan your shopping after and enter your registration or you get a £90 fine."

Checkout Experience

Pros:

• "They have lots of self-checkout tills, which meant only one actual (slowish) person on the till."
• "You can get everything you need and checkout real quick."
• "Self checkouts work well."
• "Easy to find items and the extras you expect to find down the aisles are fantastic."

Cons:

• "Annoying system to pay! Self-service tills near all empty.... And you have to queue to buy a few items at the main tills."
• "Self service tills won't take cash! Annoying!!!"
• "The staff have not been given barriers at the tills between themselves and customers are passing in the isles closely."
• "Very inefficient paying process. Tills regularly opened and closed with no structure to move longest queuing customers."