Motorvation Northampton Reviews Summary

Customer Service

Pros:

• "Holly was a credit today behind reception, ordered my battery and rang me as soon as the car was ready."
• "They diagnosed and fixed the problem within 24 hours and I was back on the road."
• "Thank you to Holly who was really professional in dealing with my Husband's query about my car this morning."
• "Darren has been fantastic every time I have had an issues with my car, always getting me back on the road in no time at all."
• "The receptionist is always helpful & cheerful."
• "Darren the legend was extremely helpful and friendly."
• "The staff were really friendly, particularly Darren."

Cons:

• "Poor service, particularly as I rely on my car to make calls as part of my paramedic work."
• "Very disappointed with the service and how rude they were there."
• "I’m never going there again and I WOULDN’T recommend this garage to anyone!!"
• "They can not even communicate with in. Shocking."
• "Unbelievable and I'm amazed that there is still such bad customer service out there."
• "I was then asked to come back 3 days later when the manager was back in to discuss this... he was basically calling me a liar."
• "Went in this morning to get removed 2 stuck wheel bolt nuts... After I came home i realised my alloy wheel was scratched too! Not happy costume."

Quality of Work

Pros:

• "Swift service in fitting a new tyre due to where the screw was and couldn't be patched."
• "I asked Motorvation could they install Dash-Cams on my CanAm Spyder RT Trike... He did an absolutely amazing job!"
• "Work was carried out swiftly and explanation given to show what was wrong and how the car was fixed."
• "Great service and excellent communication. Very honest and friendly staff."
• "Great honest work as always. The guys really go out their way to help you out and get you back on the road."
• "The standard of workmanship is excellent, the premises are clean and tidy and they offer excellent value for money."
• "Done a fantastic job."

Cons:

• "After investigations into a handbrake that failed its MOT... seems they are oddly charging for parts and work not being done."
• "They could not find the problem and when I picked the car up it started licking coolant."
• "I was informed that I needed new shoes and a fitting kit. After spending £350, I was back 2 days later with the exact same problem existing."
• "The people at motorvation who fitted my new tyres had done an awful job in properly sealing the tyres when fitting them."
• "They took my car out for a drive the guys that took it out admitted it but the main guy/the manager said your car has not gone out for a drive!!!!!!!!"
• "AVOID if you cherish your car as they're absolute cowboys."
• "I had both front tyres replaced here and what a bad move that was."

Value for Money

Pros:

• "Excellent value as well and they always take the time to talk through any issues or any work that they need to carry out."
• "And very reasonably priced can’t recommend enough got us out of a real fix as day our book for the sat 👍"
• "The price to fix my car was really good!"
• "Motorvation did all the work required at half the cost of the main dealer."
• "30 minutes later, all repaired & good to go, for £22. Brilliant."
• "Prices very reasonable and helpful advice offered."
• "Overall cost of my repairs was surprisingly lower than I had anticipated."

Cons:

• "Will be taking my car elsewhere next time."
• "Absolute joke of a company, couldn't do a simple job of fixing my rear brakes on my lexus which they had 2 attempts to get right."
• "I am very disappointed. I spoke something and get different in return and payed the service."
• "Went in this morning to get removed 2 stuck wheel bolt nuts I asked Darren for the price and he said it will be £40... it will be £70 because the mechanic had broken some tools trying to do the job."
• "I was recommended to Motorvation by my Step Brother."