In Town Automotive Northampton Reviews Summary

Customer Service

Pros:

• "The staff her are very polite friendly and helpful."
• "Every person I have spoken to at their office is extremely polite and helpful."
• "Customer service are always excellent, really helpful and communicate progress with you along the way."
• "The staff were very friendly and very helpful."
• "Hannah from the reception team on her exceptional customer service skills."
• "The lady on reception that I spoke with was very kind and lovely!"
• "The girls in reception were very good in helping get the repairs needed and in a time that suited me."

Cons:

• "Very bad service and an awful experience."
• "Service really really bad and unprofessional!"
• "Rude, abusive, unhelpful, horrible attitude and complete disrespectful towards customers, that's just reception staff."
• "Worst experience ever. Better avoid."
• "I left the reception very disappointed and I will most definitely won't use them again."
• "Would be nice to be kept informed considering how much trouble it causes people."
• "I wouldn't recommend in town automotive to anyone."

Quality of Work

Pros:

• "INCREDIBLE SERVICE AGAIN."
• "I would definitely recommend and will be using again."
• "Would recommend them for a top service and fast work."
• "A great job done they are efficient and trustworthy."
• "As always, really good service from InTown, booked me in for mot and service the same week."
• "I had my timing chain changed, it was great service from start to finish, they managed my expectations brilliantly."
• "I am definitely going to use these again and I will be recommending In Town to others."

Cons:

• "The guy behind reception said he had no idea it hadn't been fixed (as the mechanic never bothered to tell him anything)."
• "This place has all the appearance of a professional outfit but I would never go again. There is no communication and nobody cares."
• "They only want your money and will lie to you no matter what."
• "Took just over 2 hours to complete MOT - car was only taken in about 30 minutes after my booked appointment time."
• "They politely refused to allow me access to their toilet, on the nowadays universal excuse of COVID-19."
• "What happened to Equality Act 2010 and making reasonable adjustments."
• "I rang garage and women on front desk said she would send a quote & I am still waiting for it."

Value for Money

Pros:

• "Collection and delivery to house weren't used this time but it's been really helpful when I used it in the past."
• "The service is brilliant 10/10 recommend and I’ll always use them."
• "Great experience, reasonably priced and very polite staff."
• "A very good price and excellent service."
• "Took 2 days from order to get the part in then fitted equally swiftly."
• "Their prices are so competitive its great to know there is a garage you can trust."
• "Combined MOT and service were the cheapest I could find in town too, everywhere else seemed so much more expensive."

Cons:

• "The cost for this was almost £700."
• "Had a silver service done here not long ago and really am not impressed. I paid £160 for a silver service and after checks were complete, my bill to change 1 tyre, front brake pads, and discs was £395."
• "Cheap MOT but everything else super expensive."
• "RIP OFF COMPANY AVOID"
• "This place is absolute extortionate, I was quoted £1300 of repairs after my MOT."
• "The mechanic told me that is oil leak, water pump, and broken spring with an estimated bill £1380 extra. RUBBISH!!"
• "Worst service ever. Paid £600 for an alternator because what I had on the car was really noisy, they put me refurbished one, same noise and when I went back to them, they wanted to change another part that cost in eurocarparts - £50 and their price around £265 plus my front parking sensors are not working anymore since I took the car from them."

Communication

Pros:

• "Come 11:45 they were calling to let me know they had finished & I could collect my car."
• "Simple to book an appointment for MOT online. Text reminder the day before."
• "The communication was excellent and I was given an approximate duration for the MOT with a call and text to let me know when it was completed."
• "Quick and professional response from In town automotive!"
• "Simple online booking service. Good follow up communication to confirm bookings and reminders about appointment."
• "Always reliable, keep you fully updated with each stage of your cars journey."
• "They kept me informed throughout the day and also kindly returned my car quickly as I needed my car back by a certain time."

Cons:

• "I made an appointment for my car MOT test on 22nd March 2022, at 13:30 pm. I've arrived at the reception at 13:33 pm and I was told by two arrogant and gum chewing receptionists that my appointment has been cancelled because of my 3 minutes delay."
• "They don't keep you informed on when your car will be done regardless of promising a date."
• "I would estimate i was told i would get a call back at least 20 times and never did i ever."
• "Not once since raising the original issue has the garage made a proactive attempt to contact me."
• "It’s taken 2 weeks for a manager to even acknowledge me."
• "During this 4 day period, I telephoned the garage on several occasions for an update and each time I was promised a call back but this never happened."
• "I suggest to stay away from this garage, at least until they can sort their booking system out and send you an email with actual details of what you have booked!"