Address: Tigers Way, Leicester, LE1 7AT, United Kingdom
Phone: +441162549911
Rating: 4.1
based on 141 reviews.
Customer Service
Pros:
"The guys there are a good bunch."
"Staff were very friendly and helpful and told me I needed a new exhaust which they fitted extremely quickly."
"Sean and his team always go above and beyond to fit the car in and provide a reliable service."
"Both were brilliant in providing excellent customer service."
"The team there were so friendly, helpful, thorough and, most importantly, kind!"
"Fantastic service from Dipak and Kieran! Not only did they provide me with a quick service they went out of their way to check the extra areas that weren’t listed within my allocated time slot."
"The staff are really friendly and helpful and knowledgeable."
Cons:
"I am totally unsatisfied at tiger’s ways centre Leicester. I booked for Dpf flush service... So I won’t recommend any body to go for DPF flush at Halfords."
"They are way too overpriced and it seems as if they’re just trying to make money."
"An absolute rip off & the company wants to charge silly prices just to tighten nuts & bolts or just to even do a diagnostic on the car."
"I was later emailed by Halfords saying they would refund my account in 3 to 5 working days! No apology has been given, I felt totally let down and will not go there again."
"I'm shocked by the response and regret ever using Halfords."
"Rude n loud spoken staff..who sound like they are blaming you for the cars fault."
"The assistant manager who dealt with me came across as extremely rude and arrogant."
Pricing and Value
Pros:
"Andy (Store Manager) helped me identify that I needed to replace a damaged tyre and was more than helpful to locate a pair of tyres at a comparative price."
"Good price tyres tho."
"I originally wrote this review a year ago but am updating it because recently Halfords have gone above and beyond for sorting out my car with excellent customer service skills, being friendly, honest, helpful and kind as well as amazing value for money."
"Very friendly crew at garage who did their best to do essential work to get car working safely without breaking the bank."
"Great price on servicing."
"The work came in on cost, was quick and efficient."
"Booked in a full service on Saturday. They also fixed one of my front lights as well with no extra charge which I thought was kind of them."
Cons:
"Quoted me over £400 for rear brake pads and 2 front tyres."
"COMPLETE RIP OFF MERCHANTS, and unless you have more money than sense.. stay far far away."
"They have a tendency to break tyre pressure sensors when fitting tyres, the vehicle is never ready on time especially when you leave it with them."
"Traumatic... calling Halfords cowboys would be giving them credit because they are not mechanical engineers, nor are they cowboys... They are RIPOFF MERCHANTS - AVOID THIS PLACE AT ALL COSTS."
"awful pricing and failed to even complete my service, tyre pressure was never even adjusted."
"Cost kept going up for stuff they seemed not to know how to do."
"Trying to rip off by wrong diagnostics."
Booking and Scheduling
Pros:
"The online booking service is great."
"Best thing about it was the tyres arrived next day and was fitted before 12 noon that day!"
"Booked an MOT and service they were very happy to perform both in a timely manner and did just that. They were helpful an upfront about the advice given."
"Booked in at last minute for an MOT, which was conducted exactly to schedule."
"I'll definitely be going again!"
"Great service, got my mot earlier than it was booked in."
"I visited Halfords on tigers way Leicester and had all four of my tyres changed at short notice they booked me in the next day gave me a time to drop the car off and a time to collect, the service was excellent, great communication and very professional."
Cons:
"Booked a replacement for my brakes but the booking was not made incorrectly because someone did not have their listening ears on."
"Very busy garage. Only one person dealing with reception who was also busy in the workshop."
"Will never use this branch or company again. Highly recommend avoiding if possible."
"Had to wait 3hrs with nowhere to wait meaning was left stranded with no car."
"Called them to ask about a battery, i was told that i would be better to go to the main halfords store as they had more stock."
"The lady in counter told she could not find it in their records as booked."
"We booked our car in today for 2 rear tyres, paying over £200 on line. Halfords phoned at 1.30 asking if we could get there earlier. We arrived at 2pm and were told it would be 40 minutes. We went back almost an hour later and work hadn't started."