Address: 187-189 Whiteladies Rd, Redland, Bristol BS8 2RY, United Kingdom
Phone: +441179466007
Rating: 4.8
based on 381 reviews.
Customer Service
Pros:
"They were also always very responsive."
"Ocean always responded fastest and were the most helpful."
"Everyone I spoke to on the team were really nice and helpful."
"Every time I am amazed at how professional and efficient they are."
"The team are attentive and invested."
"Communication is excellent and they have a great team to help you navigate through the process."
"Communication was very prompt with emails and phone calls."
Cons:
"I just could say that the lady who showed us the flat was not very friendly at all."
"I have constantly found myself stepping in to directly resolve issues with the tenant because the incompetent management was unable to do so."
"Another more recent poor experience was on the 30th of October, I sent an email requesting for a viewing only for the email to be ignored by Iona McCabe."
"For 12 days now we have not been able to access post as there is no key."
"I called them to book a viewing for two houses and the woman...suddenly she ended the call. How rude?"
"We’ve had a leak from the flat above for 7 months and they’ve yet to coordinate a fix."
"Unfortunately, we've had a couple of very bad customer service experiences with this Ocean branch."
Agent Performance
Pros:
"Amelia has been especially helpful and everything has gone smoothly with finding a new place to live."
"The agent, Will Jenkins was really helpful throughout the process."
"The viewing was really good. She allowed me plenty of time to look around the property, ask questions and was very considerate."
"Will has provided regular email and phone updates with our tenancy application for which we have been very grateful."
"She really went above and beyond for us and we feel really lucky that we had her as our estate agent!"
"Our consultant/agent was Molly - Excellent response times and service were paramount in ensuring our process was as smooth as possible."
"Lily Butler was speedy and super friendly, as well as so willing to answer my one million and one questions!"
Cons:
"Friendly but incompetent. Almost every email they sent had to be followed up with a correction email."
"The key thing is they mis-sold the property pretending it has features it doesn't."
"The credit background check process was the most complicated one I ever had, and I had moved many times."
"As a landlord I find them overly officious. It doesn’t feel like they’re working for me, supplying a service."
"Some of their instructions are rather vague and multiple steps in the process seemed to send duplicate information."
"It was evident that the place had not been cleaned or tidied."
"I am extremely disappointed with this rental agency. They have shown a complete lack of responsibility."
Property Management
Pros:
"Great selection of quality properties provided by this agency."
"Ocean (Whiteladies Rd, Clifton) let out my small flat within days, getting the market rental that I was first quoted and with flexible service options."
"Dallas from Ocean helped us find our perfect home."
"I would strongly recommend them. One can be rest assured they will get your job completed with the most creative and suitable solutions for all parties involved."
"Both tenants and also management and lettings have been nothing but superb."
"Ocean Letting & Management were professional, efficient and speedy from the first moment."
"They got our place rented out quickly and offered valuable insight throughout the process."
Cons:
"It was my first time sign a contract which I was not satisfied with each terms and conditions and there was no bargain power or options for me to negotiate as a tenant- Ocean only offers standard contracts."
"We’ve had a leak from the flat above for 7 months and they’ve yet to coordinate a fix."
"The boiler is not working, and the response has been far from immediate, with an expected wait of up to two weeks."
"Our rented property had a malfunctioning water heater in the freezing winter, and they have done nothing to address it."
"They rarely answer the phone and offer the most expensive contractors to carry out maintenance and repairs."
"Worst experience - AVOID!"
"No way I’m coming back to this agency."
Contract and Process
Pros:
"With good quality options, Ocean estate agents customer service is also stunning. It also allowed to transact/view with convenience and digital paper works and that makes life easy."
"Ocean allow you to register with them for updates which is great."
"The whole process was very smooth and there was good clear communication throughout."
"Fantastic service. Fast, efficient, effective and very helpful."
"It was fast, affordable, and all delivered via a personal relationship with someone who was always on the end of the phone or e mail."
"Would definitely recommend to prospective tenants."
"I would thoroughly recommend Ocean for taking the stress out of the purchase of a property."
Cons:
"It was my first time sign a contract which I was not satisfied with each terms and conditions and there was no bargain power or options for me to negotiate as a tenant- Ocean only offers standard contracts."
"Could recommend, but make sure you get everything checked and double checked before signing or paying any money."
"However, once our money cleared and it was handed over to an admin team it's a pretty terrible experience."
"The boiler is not working, and the response has been far from immediate, with an expected wait of up to two weeks."
"Some of their instructions are rather vague and multiple steps in the process seemed to send duplicate information."
"The credit background check process was the most complicated one I ever had, and I had moved many times."
"The key thing is they mis-sold the property pretending it has features it doesn't."