Southampton Street Garage Reviews Summary

Customer Service

Pros:

• "One of the best garages I've been to. Great value and excellent, friendly customer service."
• "Great customer service and super quick turnaround."
• "Prompt service with plenty of good communication and very friendly customer service."
• "These people really impress with their service and customer satisfaction."
• "Service was top notch!"
• "The gentlemen who run the shop are very professional yet friendly and welcoming."
• "Really happy with the quality of service and how quickly it was done."

Cons:

• "Unfortunately paperwork seems a little wrong. I didn't get a signed receipt or anything and the invoice was dated completely wrong."
• "I asked why this wasn't spotted on the first repair, and he confirmed that the new back box weakens the rest of the exhaust, and that he was trying to save us money."
• "Also in the service he left out the pollen filter after telling me it’s a “full service”."
• "Took cash, didn’t get me a service receipt then actively avoids all calls after making fake promises."
• "I see most of the negative reviews are from women. Maybe if you’re female, go to another garage where you won’t be treated with derision."
• "After many attempts via email to work out a solution I was faced with abject denial of any wrong doing."
• "The guys tampered with my car and made it worse."

Communication

Pros:

• "Kept me up to date with everything that was going on and had the work carried out very fast."
• "He explained what was wrong with the indicators, which was great to help understanding the problem, and quick with the repair."
• "He knew exactly what was wrong and sorted it no problem."
• "He quoted me the best price and kept me updated with pictures as they fixed the vehicle."
• "Very pleased with the communication from the garage, he was very thorough and we got a price before any work was done."
• "The communication throughout was brilliant, he kept me updated including sending photos of faults, was honest and explained things well if I didn't understand."
• "Always in touch and kept me in the loop about any decision on my car."

Cons:

• "He came to my house unannounced I was intimidated straight away and demanded he leave my property."
• "When I approached Mark about this it quickly escalated."
• "But honestly there should have been the call to explain the repairs would exceed £500."
• "Regarding your answer on my 1 star feedback. It's obvious you don't have any records of any customers matching my name because you didn't make and give me any invoice."
• "I called the solicitors they didn't know him and were not retained by him."
• "Seems like a lack of sense to not do a full repair and explain the reason behind the extra cost to us."
• "This is not professional work at all."

Price and Efficiency

Pros:

• "Quick and very friendly. Cost wise it was the best price around by about half!!"
• "Southampton street garage did the whole job for £700, quicker and to the same standard and matched all the warranties and guarantees Audi did."
• "On top of that his prices are very reasonable."
• "Very efficient service at a very reasonable price."
• "The car is running smoothly now. Good price, great service and very friendly."
• "Mark was incredibly quick with the repair of my gearbox and clutch and now the car drives like new!"
• "Very fair price as well (the first place I went to was going to charge me double what Southampton Street Garage charged)."

Cons:

• "I was charged £1600 and after a dispute started between us I went to the manufacturer to determine what was, causing the problem."
• "I got it fixed but was told the rim was cracked I asked if this rim had been repaired in the past I was confidently told No it has not."
• "Fast forward to December 2020 the wheel that Mark supposedly fixed the tyre needed replacing because it had a slow leak and was flat."
• "Once I brought my car there to replace a tyre and I was told the rim was cracked and he had to fix it."
• "I was charged £260 for the fix and a new tyre."
• "In light of this I went to two other garages who also quoted much less for the work on the receipt."
• "I was charged £260 for the fix and a new tyre."