GROUP 1 RUISLIP (SERVICE ONLY) BMW Reviews Summary

Customer Service

Pros:

• "Excellent handling on telephone and face to face by the advisors and workshop staff."
• "Jade was brilliant - outstanding customer service from start to finish."
• "Barons at Ruislip are very friendly and always phone to let you know when the service has started."
• "Chris Kentish was very helpful with the service we required."
• "Gavin was excellent in closing out my questions and overall the experience was professional, polite and efficient."
• "Rep here called Gavin Morrison, excellent guy, extremely helpful very professional."
• "Tom and Abdul provided top notch customer experience."

Cons:

• "Couldn't be bothered to valet the car in and out - not a very BMW experience at all."
• "First impressions were not good as neither person working chose to acknowledge me or make eye contact when I entered."
• "Poor, booked MOT here which was OK but customer service was pathetic."
• "Long wait while dropping the car off (15mins) with no apology or explanation from the staff."
• "Worst customer service ever."
• "Manager David Banes is rude incompetent & the staff don’t care."
• "Atrocious customer service."

Service Efficiency

Pros:

• "Payment and collection all within 10mins."
• "Good service while-u-wait, and my car was washed which is nice, thank you."
• "Checking in and out your car online is a novel way of getting your car serviced without standing in queues."
• "It is easy to check-in and check-out the car in a self-service kiosk."
• "Efficient service and great communication from the team and they were able to accommodate all of my requested."
• "Liked the video of my car to show what they were checking for."
• "I bought my car in, checked in the key, sat and worked while the car was serviced and had access to coffee, water and WiFi."

Cons:

• "Didn’t even check the tyre pressure before returning all 4 tyres at different pressures after fitting a new tyre."
• "Be very careful if you take your car for a safety recall."
• "Took my car in for a recall the next day my left door doesn’t close."
• "Catalogue of problems from the start to end, online booking problems."
• "The issue I have with BMW is the diagnostic charge of almost £200 that is applied to the invoice."
• "But Barons are very very expensive. Took in with amber engine light, they charge a flat £200 just to diagnose and then it cost me another nearly 700 quid for two oxygen sensors fitted."
• "It took 5+ hours to my vehicle serviced."

Vehicle Care

Pros:

• "I booked in an appointment a few weeks ago due to the BMW recall... Upon collection I noticed they had taken the liberty of cleaning the inside and outside of my car, the complimentary car wash was a nice touch and a demonstration of good customer service."
• "They gave my car a complimentary clean and wash."
• "Also, provided a free car wash."
• "At every service the car has been washed on the outside and the car vacuumed internally."
• "They always wash my car."
• "The car was washed and cleaned and you can pay online and pick it up."
• "I was very pleased with my recent booking at Mini Ruislip. The car was cleaned and the customer service was excellent."

Cons:

• "The car was not cleaned properly."
• "Also 18 months into COVID they still haven’t worked out how to clean a car."
• "No human interaction at all it said your car been hovered as a free but it has not been touched at all."
• "On top of all this they didn't clean the inside of the car claiming covid even though all restrictions are lifted... an excuse to save some money."
• "They only washed the car outside without vacuuming the inside of the car."
• "The only thing I don’t like is that sometimes they wash your car before collecting but sometimes they would give a wash out and a very very bit of clean and an excuse of they didn’t have the time."
• "The car was not washed and I do not accept Covid as a reason as the business is open and working."

Communication

Pros:

• "Barons BMW Ruislip are exceptionally good when it comes to servicing our cars."
• "Best service I have had compared to other car dealerships. A gentleman called Chris is amazing, he gave me constant updates about my vehicle so I was aware on what was going on."
• "Inquired about the map updates and he kindly looked at our service plan and advised I have 2 map updates until the plan expires."
• "Polite, friendly and courteous staff. Booked my service, everything was explained and they answered all my questions."
• "Peter Master Tech is my guy such a lovely fella. From start to finish showed and explained everything in detail."
• "My BMW needed some new parts from a pre inspection. I was kept informed of supply from BARONS and the work has been completed."
• "Brilliant service from the technicians to the advisors. Very helpful and knowledgeable people."