"Allan helped us pick a material that would work with the design."
"Allan very patiently tweaked the design until it was perfect."
"He took time to talk through what we wanted, and although the ring wasn't of much monetary value he completely understood the importance of the ring and it's value to us."
"This is where Allan comes in and thankfully he was recommended by a friend. I sat down with Allan, explained what I was looking for and he immediately came up with a few ideas."
Cons:
No significant cons mentioned regarding custom design and craftsmanship.
Quality and Durability
Pros:
"Remaking my engagement ring... in a more robust way."
"The service he gave felt so personal and I believe he truly had a love for what he does which shines through."
"Allan's work is amazing, A1 and we would have drove from Scotland for his service."
Cons:
No significant cons mentioned regarding quality and durability.
Customer Service Experience
Pros:
"Allan turned the experience of designing an engagement ring... into a very easy process."
"He is incredibly insightful and helpful and the final products are exceptional."
"He provides outstanding service and my ring is beyond absolutely stunning! I couldn't be happier!"
"We picked Allan to make the ring as the moment we sat down with him we felt confident with his knowledge and attention to detail."
Cons:
No significant cons mentioned regarding customer service experience.
Timeliness and Efficiency
Pros:
"It turned out really well and came back quickly."
"Time was very limited but Allan managed to get the ring designed and made before I went away."
"The turnaround was under an hour which is unheard of."
"He turned it around a lot quicker than expected and when I picked it up I was stunned by how amazing it looked."
Cons:
No significant cons mentioned regarding timeliness and efficiency.
Value for Money
Pros:
"The price was cheaper than what I was going to spend on a standard memorial piece."
"We ended up with exactly what we wanted and at a very good price."
"Would gladly recommend anyone here, and will definitely get our eternity rings made by Allan. Thanks again!"
Cons:
No significant cons mentioned regarding value for money.
Personalization and Empathy
Pros:
"Allan is a really nice man and we wouldn't hesitate to go back to him in the future."
"He is passionate and above all cares about his customers."
"Allan is one of life's absolute gentlemen. I knew from the moment I read all the positive reviews & recommendations that we could completely trust him to make my engagement ring from scratch."
Cons:
No significant cons mentioned regarding personalization and empathy.