Address: 105 Queens Rd, Clarendon Park, Leicester LE2 1TT, United Kingdom
Phone: +441163666333
Rating: 3.7
based on 73 reviews.
Customer Service
Pros:
"They are all friendly, whilst offering a comprehensive, informative and professional service."
"Professional hassle free service."
"References were processed efficiently and I was kept informed throughout."
"Staff were very helpful and kept me fully informed."
"Staff were really easy to communicate with and explained everything really clearly."
"Easily contactable, and quickly responded to all of our enquiries."
"All the staff are personable and ultimately knowledgable about my property."
Cons:
"They really don't care about their tenants, just there to take as much money as possible."
"The general attitude of the people on the phones stunk!"
"No customer service and staff are rude and ignorant."
"Seems like no one knows what they're doing and always have to 'get back to you' with the answer, which is never done."
"Every time we called or emailed to complain about it they acted as if they had never heard about it before."
"The staff member (they know who they are) had the keys on their person and took them home over the weekend."
"The staff here are extremely rude to customers."
Agency Reliability
Pros:
"This agency is fantastic for decent tenants."
"The process was very straight forward, and it took us less than 2 weeks to move into our new home."
"Helpful, quick, and brilliant service."
"Belvoir are an excellent agency, very helpful, got the repairs done immediately."
"Really good quality service who made our move go very smoothly!"
"Excellent service from initial enquiry through to completion and collection keys."
"The agency is helpful and has very willing employees."
Cons:
"All in all probably the worst experience in our lives thanks to Bhavna Odedra and her band of thieves, crooks, liars and down right bullies."
"Worst estate agent I have encountered in 15 years of being a landlord."
"Awful. First they gave me the wrong door number so I knocked on the door and was greeted by a lady who had no idea what was going on!"
"They even missed a gas safety by six months."
"Worst letting agents I've ever experienced."
"Unfortunately, the process of moving out of the property was a painful experience as they took unfair amount of the deposit."
"Possibly the worst estate agents in Leicester very unprofessional took a day off work to view a property on London rd only to be told five minutes before the viewing that it's no longer available."
Staff Professionalism
Pros:
"I am a plumbing and heating contractor and have worked for Belvoir Lettings in Leicester for 5 years and the team there is very helpful and professional."
"It has been a pleasure getting to know and build a working relationship with these friendly and helpful people."
"Belvoir Leicester are always striving to improve their agency and find ways of helping Vendors achieve the highest net price for their biggest tax free asset as well helping Landlords maximise their investment."
"The agent was attentive to my needs and understood what I was looking for."
"I have used Belvoir! to manage property for almost 10 years and they have consistently come up to the highest standard."
"The guys at Belvoir Lettings have been managing mine and my wife's property for a few years now and the service has been fantastic."
"Very professional and were always happy to help and answer any questions with arranging my tenancy."
Cons:
"The lady who worked in the Leicester branch in town was always so foul, rude and awful."
"Agent turned up late for the viewing, the agent we had moving in wasn't helpful at all."
"I'm really unhappy with Belvoir Leicester. After raising serious concerns with the property which I rent, at a high cost each month, there has been no follow-up communication from them."
"Then the man showing us around turned up half an hour late, no greeting, no apology just walked towards the door of the property next door!"
"Terrible service! Unhelpful, rude and refuse to accept the mistakes made by themselves."
"The agent has arrived 15 minutes late for the viewing, not even apologizing for his delay and spoken to my partner in a very rude manner."
"The staff were really impatient and don’t communicate well at all."
Tenant Experience
Pros:
"Been in my property 2 years & reported over 5 things that need repairing & not one thing has been done."
"The tenancy period itself was 6 months of good interaction with Belvoir team."
"Had a really smooth rental process from start to when I begun my tenancy- only 2 days in so far!"
"The reference process was really easy too!"
"One of your strengths is that you always deliver your services on time."
"Belvoir are without doubt the best letting agents I've ever used and I've been renting for 18 years."
"They were cooperative and very helpful."
Cons:
"They trying they best rip me off with everything like walls not being painted."
"When I told the estate agents I was laughed at."
"Had a leak in the ceiling of my flat for the 2 years I was living there and they did not seem to care."
"My baby’s room is freezing and it is winter and nobody at Belvoir seems to want to do anything to get the job done."
"Been renting with Belvoir nearly 10 years... Anytime anything needed to be fixed I had to chase and chase."
"They clearly have no regard for the tenants they are supposed to be supporting."
"They didn't even make any effort look at our inventory feedback which we sent with photos proof."