Barkers Estate & Letting Agents Reviews Summary

Customer Service

Pros:

• "I highly recommend Barkers, they are a great company to deal with."
• "As a first time buyer the team at Barkers were happy to guide me through the process and answer any questions that I had."
• "Received excellent service from Barkers throughout our house sale."
• "The customer service, support and guidance has been exceptional."
• "Everyone we dealt with was very helpful, responsive, professional and proactive throughout."
• "Communication throughout tenancy was decent and friendly."
• "They have a very professional approach and give a personal service."

Cons:

• "They don't get back to you when they say they will, and often don't reply to emails."
• "Second terrible experience was when we had a viewing to see if it was worth selling our house."
• "Just generally shoddy - nothing nasty or particularly problematic, but just taking ages to fix issues."
• "They fail to respond to requests to view properties. They frequently fail to turn up at viewings when they actually do respond."
• "They do not answer phone calls for a couple of days."
• "I have tried to speak to someone about my property for over a week now. I leave messages every time but as yet no one has got back to me."
• "The Agency folks are cheats and collude with the house owners to harass the tenants."

Professionalism

Pros:

• "Very experienced and knowledgeable team."
• "They have a fantastic work ethic and really appear to work together as a team."
• "Jack came to value the property and his friendly and professional approach was much appreciated."
• "Barkers Estate Agents were extremely professional and helped with the purchase of my new home in every way possible."
• "Barkers really have taught me that selling a property with the right company can be done quickly and totally stress free!"
• "Scott is a very knowledgeable and pleasant manager and is keen to uphold excellent service standards."
• "Annette and her team are a very professional outfit, they are trustworthy, pro-active, good communicators and offered good value for money."

Cons:

• "Truly awful. Have used many estate agents over the years and these are genuinely the worst I have ever encountered."
• "Absolutely atrocious. I wouldn't have even given these clowns one star."
• "No urgency. Agents have been poor at providing viewings."
• "So many issues with the property we rented and nothing sorted after a year."
• "Don't waste your time with this company."
• "Consistently underperformed and failed to meet the most basic expectations of any letting agent."
• "They treat people like black bags disposable! There an absolute joke!"

Property Management

Pros:

• "Barkers did a totally fabulous job of coordinating all the work that needed to be done to my property."
• "Property has been let out within a few days of advertising."
• "They found reliable tenants and they managed the properties very well."
• "Very impressed with the service. Despite all the difficulties with covid, Victoria, Emanda, Annette, Jack and Jack helped to rent, then sell my place."
• "I recently sold a property following a bereavement and used Barkers as they were recommended to me."
• "We have recently had the privilege of selling our first home with Barker’s and buying our forever home!"
• "We sold our house in Leicester with Barkers... our experience with Barkers was nothing but positive."

Cons:

• "The apartment rented was misrepresented as a professional let, only to find it was an out-of-control student complex."
• "Not once in a year did they come and inspect the property or offer any assistance with our issues."
• "Our bathroom has been covered in mould for the past 4 months due to the fact that the bathroom lacks a proper extractor."
• "When finally moving into the property none of the requested work had been completed and 50% of the lights were functioning."
• "Rented a house from this agency and the house was not at all in a good condition which they said they would clean."
• "An agent from Barker's visited us one week prior to the end of our tenecy and promised us to return our deposits."
• "We have a broken pipe and we live in Marlybone street in Leicester, I swear we have contacted them more than three weeks ago, they have done nothing so far."