Connells Estate Agents Sutton Coldfield Reviews Summary

Service Efficiency

Pros:

• "From start to finish, they provided an exceptional level of service that exceeded my expectations."
• "I was impressed with how quickly the letting agent was able to find suitable properties that matched my requirements."
• "The entire team at Connells were professional, friendly, and efficient."
• "Connells Estate Agents to find me a suitable tenant. Priya and Catherine from Lettings gave an outstanding 5 star service."
• "I would highly recommend Connells to anyone who is looking to sell their house quickly."
• "I recently had the pleasure of working with Connells letting agent and I cannot recommend them highly enough."
• "I have to say that Connells staffs have helped us a lot."
• "Ashton O'Connor (no relation to me) from Connells gave a fantastic service recently to manage the sale of my elderly mother's house."

Cons:

• "Despite numerous attempts asking Jaydelle for photos of the property we were interested in we received nothing, not even a courtesy email."
• "Very disappointed, will never ever use their service again. Just keep in mind... once you sign up with them... your chasing of the progress begins."
• "Connells removed our property from marketing before the end of our contract without informing us."
• "Ive had a poor time and given up on this company, not only did they not swift secure the plat i sent my £450 for (long gone now) but since requesting a refund on 11/03/2019 I still dont have my £450 back, very poor service."
• "Went for a viewing no one was there to greet me i waited ages. I called for them to say they was there... waited more none turned up."
• "What was advertised wasn’t what I saw. I don’t know whether that was because they wanted to house to be sold."
• "The person who went to show me the property lacked customer service. He was on snapchat instead of doing his job."
• "Totally disappointing rather cruel. our faulty boiler has not been repaired since three weeks despite dozens of emails and phone calls."

Staff Professionalism and Support

Pros:

• "Meg was an absolute pleasure to work with and was always available to answer any questions I had."
• "I recently contacted Ms. Pippa and Ms. Ellie to help me find a great flat for rent in Birmingham city centre. They both proved to be so professional and prompt with their replies."
• "Meg is very nice and patient, considering our need and helped us to find a suitable house."
• "Eleanor from Connells is very friendly and genuine and I with my friends felt very at ease with her."
• "Hannah and Dev at Connells were extremely helpful in helping me rent the apartment I really liked."
• "I was so happy with the service provided to me by Connells in Sutton Coldfield in the sale of my property."
• "Our first contact with Connells was a 'phone call to ask if they would like to market our house. The person who took our call was professional and helpful."
• "Eleanor and the team were great in supporting our move to a new rental property."

Cons:

• "Avoid this place like the plaque. Corrupt staff who will pressure you to do your Mortgage in-house because the vendor 'prefers people who are doing the mortgage with Connells' LIES LIES LIES!"
• "When the day of completion came it was the last day before Connells closed for a week for Christmas. Myself and my boyfriend could not wait to move in just in time for christmas day! However, when given the keys we went to the apartment to find we could not unlock the door!!!"
• "Living with young children as young as two years but they damn care to get the boiler repaired/replaced."
• "I work in estate agency myself and know that no upward chain sales do not take this long...."
• "I called for them to say they was there... waited more none turned up."
• "The vendors son is living there - so how is it a vacant purchase?? She assured us he will be moving out however could not confirm when."
• "We went back to Connells and they said they had 'problems with the door' in the past and that we should of checked this ourselves!!"
• "Others may have had a bad experience from time to time and i myself felt very low when the chain collapsed mid way however it is important to note that ’Connells’ have been around a very long time and for very good reason."