Oliver Rayns Reviews Summary

Customer Service

Pros:

• "Your warm and friendly demeanour and your exceptional professionalism made working with you an absolute pleasure."
• "I want to give a special shoutout to my agent, Jaimini, who was incredibly helpful throughout the entire process."
• "Jasmin from Oliver Rayns was excellent and gave us a really personal service."
• "I would definitely recommend getting in touch with Brogan at Oliver Rayns."
• "Harry and Chelsea are also extremely professional, helpful and have been dedicated to helping me."
• "Jasmine’s customer service, advice and guidance has been invaluable and I would recommend her."
• "Thoroughly excellent service with a very personal touch from Jasmin at Oliver Rayns."
• "Fantastic, local estate for South Leicester... their staff undertook accompanied viewings and demonstrated considerable knowledge."

Cons:

• "They threatened to take our Google reviews down initially and said we are spreading false rumours."
• "At times the lettings agents came into our address without giving us the required notice."
• "They will NOT give you your deposit back no matter what. We had to dispute the deposit through a 3rd party."
• "I do not usually write negative reviews, but I had a really unpleasant experience with Oliver Rayns."
• "Avoid at all costs. The staff lie, are rude and when i submitted a formal complaint...he didn't even follow his own in-house rules."
• "This letting agency was totally unprofessional. They were late to the viewing and didn't even apologise to us."
• "Despite enquiring several times Oliver Rayns are not acknowledging and fixing urgent issues inside our student property."
• "Didn't allow me to visit the flat before moving. They passed me pictures, and then the flat didn't look like the pictures at all."

Professionalism and Expertise

Pros:

• "Your unwavering professionalism and warm approach made the entire process a joy."
• "I have dealt with many estate agents...This home was meant for us."
• "From day one they were extremely helpful and supportive throughout the process."
• "I am a first time buyer with extensive experience of dealing with estate agents - Oliver Rayns has been the best of the lot!"
• "Oliver Rayns dealt with our house sale and were great. Lots of viewings and great communication to find a buyer."
• "Oliver Rayns gave a very high quality professional service to help me sell my home in just the second week of it going on the market."
• "Professional, efficient and friendly, Oliver and his team sold my mother's house quickly and kept me fully informed at all stages."
• "The team at Oliver Rayns have been extremely professional and helpful through my search for my dream home."

Cons:

• "This company was not at all to blame for the length of time between sale and moving."
• "We put our property on sale with this company...the first contact after a week was to recommend a price reduction."
• "Despite being impressed initially...our property was undervalue by 15/20K. We pushed to price it higher."
• "Terrible customer service, kept me and my friend waiting for over 60 days, after 60 days they told us: sorry no students!"
• "I recently dealt with Oliver Rayns when buying property... we managed to navigate to complete without too much delay."
• "I had to share my experience with this agency...the house was not in a very clean state but she turned every negative to a positive."
• "Sent them an email, then followed up with a WhatsApp message...still no response."
• "Long story short - deposit scum, rude and always late agents, lying about being 'student friendly'. Avoid at all costs."