Gascoigne-Pees Sales and Letting Agents Guildford Reviews Summary

Customer Service

Pros:

• "Martin Jakins was very helpful throughout. He kept me informed at all times."
• "Nigel and the team were absolute super stars throughout our purchase."
• "Chloe, Daisy and Rachel were genuinely helpful, were empathetic and offered whatever advice they could."
• "Everyone is so helpful nothing is too much trouble feel like ALL the staff are my friends not my agents :)"
• "Jade was very professional and extremely helpful as we went through the process giving useful advice and information of each step of the process."
• "The communication given by Jade Herring was exceptional."
• "She always reply my emails instantly even there is an 8 hour timing difference between HK and UK."

Cons:

• "They don't reply your email as quickly as they were when I need them to issue a refund."
• "AVOID!! My contract has finished in September 2020, up until now I am trying to get my deposit back. They are not responsive."
• "They release deposits really slowly, it has been 2 month until now!!!!"
• "No attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling."
• "Really disappointed to even having to write this, as we’ve not had a problem before, but I don’t want anyone to experience what we have had to. We have been without heating and hot water for a month."
• "We have been without heating and hot water for a month, we have a 6 month old and a 5 year old. I reported the problem on the 7th of July and still not a lot has been done."
• "Unprofessional. I received an email confirmation for a viewing by one of the letting managers and when I turned up to the property no agent was there."

Professionalism

Pros:

• "Definitely Recommend using them."
• "Can't thank the team at Gascoigne-Pees enough for making my whole first letting experience easy and straight forward."
• "Jade Herring and the renting team in Godalming and Guildford were an ease to work with."
• "If you are looking for reliable and professionals agents I definitely recommend Gascogne-Pees Guildford."
• "Lauren Morgan has been tremendously efficient, also Jade Turner this year so helpful in negotiating between different parties."
• "All interactions were timely and professional. Many Thanks."
• "The viewing was well organised and I have been very impressed with the ongoing support."

Cons:

• "Felt totally pressured into going ahead and feel they are just in it for the money and do not care at all about people and their welfare."
• "Completely unprofessional!"
• "Like you, I'd say you might have a dim view of Estate Agents. Well I've now met one who is totally professional and pragmatic."
• "Instead of giving me the time to try an find out what parking was available, they decided to push for me to sign without any time to find out the facts."
• "Shocking experience with this estate agent. When trying to book a viewing for a property we were told ‘the property isn’t going anywhere’ and then were given a number of reasons it was going to be difficult for us to view it."
• "Will not use this agency again. If they are that unprofessional before they even let the property I can imagine how terrible they would be after letting it."
• "AVOID LIKE THE PLAGUE! Unprofessional, not understanding and showing no signs of empathy."

Efficiency

Pros:

• "Every weekend we were one of 40 couples walking through a door to view a property without success. As soon as we registered with Gagcoigne-Pees they would contact us with properties that matched our criteria and that weren't on the market."
• "Rowan, Molly and the team sold our property in Guildford recently. They secured a sale for us quickly at a good price and made the process so smooth."
• "Agent named Pedro helped me a lot to find the right property and informed me with all the necessary information needed to choose the right place."
• "Megan has been so lovely and helpful to deal with and always reverts back to us with detailed responses to our various queries."
• "We are now settling into the new home they found for us."
• "The team at Gascoigne have been of tremendous assistance in what was a 9 month end to end process."
• "I had a viewing on a Friday and was moved into the property the following Saturday."

Cons:

• "The application process wasn’t as quick and straight forward as I expected but that wasn’t Jade’s fault."
• "Now that I'm 1 day away from moving in they asked to change the time 3 times. Honestly a very disappointing experience."
• "On our move in day it was discovered that the property was not as advertised... Broken boiler, Broken cooker, Broken dishwasher, No fire alarms..."
• "However, the flat has been shown to me by someone else from the letting agency who did not know anything about it."
• "The viewing was fine, but the whole process to get into the new flat is being very painful."
• "On several occasions now I have tried to get my holding deposit back to no avail."
• "I was told management would contact me but they never did as they don't want to deal with something that requires restraint, too much pressure for them to handle."

Communication

Pros:

• "So helpful and easy to get hold of via phone or email!"
• "Always reachable by phone or email, she was completely available to us whenever we had questions or needed an update about what was going on."
• "They respond to calls quickly and return emails Promptly."
• "It was a pleasure to work with you and be sure we will recommend you in full. All the best!"
• "Quick response to my questions and emails. Really helpful in helping us find the right property."
• "Jade Turner was amazing to say the least, she handled all my queries professionally, promptly and accurately."
• "She returned email and call quickly. I would recommend her services to anyone who look for properties for rental."

Cons:

• "I have had a real mare with other estate agents recently not responding to me, being blunt and inactive."
• "No valid gas safety check... No evidence of parking spot listed on tenancy agreement."
• "I received an email confirmation for a viewing by one of the letting managers and when I turned up to the property no agent was there."
• "My contract has finished in September 2020, up until now I am trying to get my deposit back. They are not responsive."
• "I had a very bad experience with his agency. I paid 500 pounds as deposit for a flat but before moving I had family situation which forced me to go back to my country for three months. I told the agency I can not take the flat and asked for my deposit but the agency refused to give me even part of the deposit back."