Address: 229 High St, Guildford, GU1 3BJ, United Kingdom
Phone: +441483455990
Rating: 4.5
based on 229 reviews.
Customer Service
Pros:
"Leaders have been nothing but helpful both when I rented through them as a Tenant and now when I let my property via them as a Landlord."
"Larissa Hall, the property manager is superb at her job she looks after the issue if any as quickly as possible and solves it very fast."
"Have just rented a property through Leaders and thanks to Michael Mcgiff i can say it has been one of the most straight forward, minimal stress endeavours I’ve faced."
"Leaders have been amazing at helping me and my flatmates find a property, especially their employee Jade."
"They communicated efficiently and sent us all the documents we needed."
"Both Sophie & Larissa reply in a very timely manner when we contact them, which is greatly appreciated."
"Sophie Burgess has been brilliant throughout the process of us finding a new home."
Cons:
"I went to view a place to rent and the lady who showed us around was not very pleasant at the start she never told us where everything was we had to look around and find things ourselves, her whole approach was totally unhelpful and not the person to be showing people around."
"Not only they didn't solve these major health issues in over half a year, they ghosted and ignored and blamed our landlord for our concerns."
"We were promised that the house will be clean and few issues would be fixed before we move and that never happened."
"They have no sense of the DPA and will keep your personal details in their system beyond the required time."
"We can’t wait to leave this horrible house and I am actually considering suing Leaders for the unfit for purposes house and the horrible service they are providing."
"Pressing matters take days to weeks to resolve, when it should be within a day or two."
"Worst letting agency that I had the displeasure dealing with!"
Property Management
Pros:
"Michael is an absolute sweetheart - super friendly and helpful. Such a pleasure to deal with."
"Leaders have been helpful, polite and quick to respond from day one."
"The team were very professional, responsive, and deliver a high quality service."
"Larissa is proactive, courteous and professional in her engagements with me, always trying to balance the needs of tenants, the Landlord and her employer to provide the best for all."
"They are well organised and very professional with properties and communication."
"Ms. Melanie Kane has been especially helpful throughout the process."
"Gemma Stevens is exceptionally efficient, professional and organised."
Cons:
"A guy named Adeel, apparently a manager did everything in his power not to rent the place to me for no reason."
"They DO NOT care that the living conditions of the flat are awful, they will not fix it or even give advice on it."
"Avoid this place like a plague (Guildford high street branch). You'll get an amazing customer service until your offer is secured and everything then spirals downhill."
"Absolutely awful! Once you rent a property they just forget about you."
"Just awful at property maintenance and all communication in general- avoid this agency at all costs!"
"The inventory report was done to the worst standard and reporting that everything is clean and ready which was definitely not the case."
"Leaders have repeatedly neglected repairs our rental property in a timely fashion: we waited 5 weeks for our dishwasher to be fixed; we reported a broken window on March 11th 2021 and are still waiting for it to be fixed on June 2nd 2021."
Maintenance and Repairs
Pros:
"Any maintenance issues have been very rapidly resolved by Larissa."
"Terence from Romans (and then Leaders) handled both the purchase and subsequent letting of my flat in Guildford. He was enthusiastic, attentive and very pro-active."
"Larissa Tilley who handled a complex repair situation in a suitably 'hands on' manner and has kept all parties involved happy and well informed."
"Larissa Tilley has been all of those things and in particular over a recent maintenance issue."
"Larissa has been incredibly quick to respond as well as very helpful."
"A big thank you to RIYA PRESTON property manager at LEADERS GUILDFORD for tenaciously solving a persistent problem at my let property."
"All maintenance is done to a very high standard, which is very important to us."
Cons:
"We had to deep clean the washing machine every few days because our clothes and the whole house would stink."
"Raised an issue multiple times of black mould in our bedroom where we sleep at the start of December… 3 months later NOTHING has been done."
"I am really unhappy with the service as if they do not care about the needs of the tenant and landlord, like they only care about the money that they could get from us."
"TODAY the house smell Horrible because the bloody washing machine and the clothes stinks again."
"Unfortunately Leaders have not stepped in in order to rectify the situation and simply act as a go-between."
"They gaslight you into thinking you are in the wrong, when they are just incompetent."
"Experience with Leaders was acceptable for most of my tenancy but now have terminated my contract and Leaders still has not returned the Deposit or suggested any deductions."