parkinsonfarr Estate Agents Reviews Summary

Customer Service

Pros:

• "Unlike the others, they got back immediately, listened to our needs and made it personal."
• "Lot of times we notice that agents respond very nicely until the deal is done but the after-sales service is not that great but I was pleasantly surprised to experience Parkinson Farr's after-sales service."
• "Riccardo was super helpful, kept us updated all the time either via email or phone."
• "In Parkinsonfarr I have always felt reassured with any issues that have arisen."
• "Their handling of contracts and communication with both the landlords and me was impeccable."
• "Very helpful and friendly professionals, respond promptly to queries and requests."
• "They answered every question and query we had (and trust me we had a lot) with professionalism and kindness."

Cons:

• "Not sure what they are doing behind their desks."
• "He made some excuse that he was going to speak to the landlord then call me back but as expected, he didn’t bother calling me back."
• "They never called back the first time when they told us they would call back."
• "From the moment the phone was answered the person was gruff, abrupt, rude and negative... Simply 'not interested'."
• "They weren't attentive at all, late on appointments and they do ignore your emails."
• "They never saved our details so every time we called we had to respond to the same questions."
• "Could be better at replying to emails and using reply all so everyone is in the loop."

Professionalism

Pros:

• "He’s very helpful, honest, professional and proactive throughout until we moved out."
• "Anthony has been a star helping us find our new place. He's very professional, responsive and dedicated."
• "Highly recommend if you’re looking for a professional, quick turnaround for rental properties with very friendly staff."
• "Professional and serious staff."
• "Anthony was also dressed to impress and presented himself in a very professional but approachable way."
• "The entire team was exceptionally professional, and the entire process went incredibly smoothly."
• "Riccardo was very professional and easy going, making the renting/letting experience seem easy!"

Cons:

• "We neither get our property nor our deposit back."
• "I do hope they get fined for stopping people like me or in the same situation finding homes we can afford!!"
• "Very stressful and unpleasant experience!!!"
• "Absolutely would not recommend."
• "Very unhelpful letting agency which I firmly believe I have been discriminated against."
• "Difficult, stressful and unprofessional experience."
• "Threatening us to show our personal data and playing dirty so we don’t claim our deposit lawfully."

Responsiveness

Pros:

• "Riccardo was very responsive."
• "Riccardo was my agent for the flat managed the process really well and he is always quickly responding to emails or calls."
• "Riccardo was always very responsive and helpful with all the questions that we had."
• "Anthony, the agent managing our application, was extremely helpful, reliable and professional."
• "Always responding quickly to our emails and calls and providing us with the services we needed."
• "Riccardo didn't mind answering even if it was silly questions."
• "Riccardo has been really helpful at every step in the process from initial looking to move in."

Cons:

• "Definitely not recommend this agency."
• "Cross the road and go to the other agency."
• "Absolutely would not recommend."