Kinleigh Folkard & Hayward Crouch End Sales Estate Agents Reviews Summary

Professionalism and Responsiveness

Pros:

• "Professional, knowledgable and friendly."
• "They have always responded to our calls and emails straight away and given us great advice."
• "Excellent response rates - always very quick to reply to emails, phone calls and to liaise with the landlord."
• "The whole team are helpful throughout the whole process."
• "The team at KFH work very well and we particularly thank Nicole, Khadijah, Jack, Abdi & Fatma for all of their contributions to making the process very smooth and hassle free."
• "Everyone in the office was friendly, helpful and enthusiastic."
• "We were kept fully informed of progress and every query was speedily followed through."

Cons:

• "The property manager ignored my multiple queries to this fact- completely unprofessional and unacceptable."
• "Very disappointing and unprofessional. Impossible to make contact and communication was sorely lacking."
• "The property manager ignored my multiple queries to this fact- completely unprofessional and unacceptable."
• "KFH have been (characteristically) silent."
• "I tried several times for an acknowledgement of the inaccurate report, even writing a separate report with references to the master inventory, but I was ignored."
• "Green Kite (the company who was contracted at the very last minute to do the report) refused to acknowledge any kind of wrongdoing on their end regarding the master inventory."
• "Failed to follow up to ensure maintenance issues were addressed despite my repeated asking for photos to demonstrate the works had been done!"

Support and Communication

Pros:

• "Surrounded by a great team who were always willing to help out if Harry was away."
• "Already recommended him and KFH to our neighbours :)"
• "Robert went above and beyond to make sure the chain stayed together and was always pleasant and responsive."
• "James Hillier at KFH in Crouch End helped our process go smoothly from start to finish."
• "Robert Hamlyn is amazing, he was always on top of the process, perfect timing, chased when necessary and always kind and understanding."
• "The team at the Crouch End office were excellent and thanks to their persistence and calm professional attitude were able to bring a sometimes tricky chain to a successful conclusion."
• "We were looked after by the wonderful Fatma and Nicole at the Crouch End branch."

Cons:

• "The issue was only resolved three months after we moved in."
• "We ended up losing a small piece of our deposit after waiting (without any kind of proactive approach from the property manager) two weeks after our check out report was generated."
• "This story is only one of several which illustrate our experience with the property manager- everything which needed to be addressed in our flat (mostly related to water damage/damp/leaks) required constant chasing from us."
• "Why this wasn't addressed or communicated to us ahead of our move in is completely unacceptable and borders on negligent behaviour."
• "We had a completely unacceptable experience with the property manager (and later her line manager) who demonstrated a serious lack of urgency for various time-sensitive issues during our tenancy."
• "Everything which needed to be addressed in our flat required constant chasing from us rather than the other way around."
• "Constant turnover of staff - seemed every month was a new agent just as unable to provide the most basic of services as the last."

Agent Performance and Client Care

Pros:

• "Abdi was extremely warm-hearted, kind, knowledgeable in finding us the suitable flats fitting our urgent need."
• "Thoroughly recommend KFH Crouch End, friendly, professional and effective."
• "The standard of their available rentals has been above average and they have been responsive and courteous."
• "I can recommend this team to anyone involved in letting or renting in this area."
• "Robert did an excellent job of keeping things moving on to a successful conclusion and following up on our questions."
• "He always communicated clearly and well and worked to ensure the sale went ahead making phone call and chasing agents where appropriate."
• "Great experience with Robert, Jayden and the team. Unlike other agents, they help us set a realistic price for the property and navigate the process flawlessly."

Cons:

• "I suppose if this is considered acceptable then it just reflects on the complete lack of regard that KFH have for tenants after the lease is executed."
• "I used KFH lettings but received misleading information about a proposed tenant wanting a 3 year lease."
• "Be careful before you agree to rent any property managed by KFH."
• "We ended up losing a small piece of our deposit after waiting two weeks after our check out report was generated."
• "I would unreservedly recommend KFH as the finest estate agents in crouch end!"
• "I cannot praise them enough for their level of professionalism and empathy throughout."
• "The agents in the leasing office in Crouch End were fantastic- great communication and professionalism throughout."