Winkworth Kensal Rise & Queen's Park Estate Agents Reviews Summary

Customer Service

Pros:

• "We received an excellent service and sold our house in the timescale we had hoped for."
• "Listening to exactly what we wanted, Aaron and his team have found the perfect tenants for us."
• "Their service is amazing, friendly and professional."
• "Michael has made all communication with the landlord/lady seamless and he always goes the extra mile to deliver high-quality, professional client services."
• "Aaron at Winkworth Queens Park has been a fantastic Lettings Director. He is very professional but also very proactive and intuitive."
• "They are consistently professional, fair and highly communicative."
• "The team are professional and efficient."

Cons:

• "I cannot help but wonder if there was some racism or the fact that we are full time students involved in the appalling service."
• "We had a really bad and stressful experience with Winkworth Kensal Rise. Incompetent people who provide inaccurate information, especially Michael Ferguson."
• "they didn't check out the 'tenant' they inflicted on us as neighbours for 2 years."
• "No willingness to make the tenant happy or the process smooth and transparent - it’s all about the landlord so I encourage you to avoid the company if you are a tenant looking for a decent and non stressful process."
• "Do not use!"
• "I felt taken advantage off the whole time from both agent and landlord! Happy to be free from that now."
• "I sadly cannot recommend this branch of winkworth. My experience with them left me stressed out, out of pocket and pretty sad."

Professionalism

Pros:

• "Anton, the agent assigned to us was an incredibly charming, funny fellow that made what could have been a stressful situation, very enjoyable and easy."
• "Aaron was always professional, knowledgeable and easy to talk to."
• "They always conduct business in a professional manner, extremely responsive and as a landlord they've provided great advice on maximising the rental value and letting potential of our property."
• "Was a pleasure dealing with Fabian and the team."
• "Great experience they made everything so easy and are very helpful."
• "The team moved very quickly in getting the flat evaluated, marketed and viewed which resulted in my flat being let out much quicker than I anticipated."
• "Aaron and his team are friendly, honest and efficient."

Cons:

• "Absolute trash... rude and inept staff totally incapable of selling a house."
• "Tried to buy through them, the house tours were laughable."
• "Had a very unpleasant experience both for renting and for leaving the rental when My contract was over."
• "While other agents were pushy, quoting me inflated prices and failing to deliver."
• "Not what you want to deal with in the middle of moving flats, which is stressful as it is."
• "Gave the agent a call only to find out the property had been already let. Lost two hours getting to and from the apartment."
• "Arranged to meet someone from this Estate Agents and not only did they not show up but didn't contact me afterwards."

Communication

Pros:

• "Raphael is a very experienced, knowledgeable and trustworthy estate agent, who goes the extra mile for his client's."
• "Any issues during the rental period were dealt with immediately by Michael who manages the properties and communication between all parties was great."
• "They communicate regularly (both phone and email) keeping you fully informed."
• "Oliver was responsive, helpful, kept in constant contact and made what could have been a stressful experience a very smooth process."
• "His ability to respond quickly and resolve issues, regardless of the problem, makes our renting experience so seamless."
• "Yanick was very understanding and was always in touch to update the progress of paperwork."
• "Raphael, in particular, was brilliant. His communication was excellent throughout and we always knew what was going on."

Cons:

• "Abismal service, sent an email, got one response asking us for a few more questions as to what we were looking for and some info on our nationalities and never again got a response."
• "Sent several emails and requests to view other properties and never got a response."
• "After we moved out of our flat the landlord kept our deposit for a month without any updates on when we would receive it back."
• "Tried to sell through them but their poor quality photography and fools at the desk couldn't do it when it took another local agent two weeks."
• "Steer clear of this office."
• "Have not been my favourite to work with and do not instill a very strong sense of trust."
• "We had booked a viewing online and went to the property on the time and date agreed, never got any info on the cancellation of the viewing."