"Richard was extremely knowledgeable and knew straight away what was wrong with our dog."
"The vets, veterinary nurses and reception staff are all amazing, as well as concerned about the welfare of your animal and you."
"All staff ie receptionist and vet were very professional and very aware of my needs as I dyslexic and receptionist was very kind and explained in detail how to do some information that they needed."
"Every member of staff I came in to contact with were kind, knowledgeable and reassuring."
"Staff were professional and polite."
"The staff and doctors are friendly."
"Very professional and friendly staff. Procedure explained to us very well. Update after surgery very thorough and reassuring. After care explained very well."
Cons:
"The vet shouted how am I supposed to treat it, grabbed him by the scruff and slammed him onto the table."
"Receptionist full of her self says that a puppy's second jabs are time sensitive apparently must be done to the very day she was Trying to make me pay for first and second jabs again."
"The last visit I made the senior vet was rude, arrogant, dismissive did not bother to do a full health check then accused me of taking in an aggressive dog."
"Receptionist was extremely rude and unprofessional."
"However, Carol on reception was the lady who ruined our experience here."
"Friendly at times but a bit rude and hostile to new customers, with some racial undertones."
"Harassing us with phone calls demanding a payment we've already made."
Facility and Accessibility
Pros:
"Lovely staff, nice waiting room, and clean examination rooms."
"A decent car park as well, plenty of room. Easily accessible, not hard to find."
"Wheelchair accessible and good parking for a small practice."
"Clean, pleasant waiting area and good at their jobs."
"Always a friendly welcome at Forest Town Vets4Pets."
"The reception team are really friendly and helpful, and the vets have been great in helping our cats."
"Very well organized!"
Cons:
"Some conflicting info about whether you need to phone and wait in carpark or if you just walk in."
"Watch out for the door handle, if you push the door inwards it nearly rips your knuckles off on the other door as the handles are too close to each other."
"The carpark is a little cramped and parking can be a little tricky when it is busy."
"Car park entrance is awkward if your car has a large turning circle."
"Made me and my friend wait in the rain the jack Russell we took down there was wet and took bout over 30 mins to see to Lucy the Jack Russell would not recommend the staff also are not very helpful very very poor service."
"Arrived for appointment phoned into tell them we were here and they left us outside in the car in 29 degrees weather for nearly an hour."
"Would not recommend, rang with a blocked male cat, this is ALWAYS an emergency."
Customer Service
Pros:
"Whilst in an emergency came in which was very sad but your team was amazing and even apologised to us for waiting which was no need we understand these things happen and that was certainly a priority, great team as always."
"Greeted by friendly staff, explained very well about vaccinations and health check, huge interest in the puppies was so nice to feel welcome and well looked after."
"This was our first time at vets4pets everyone was so friendly and helpful, excellent service we will definitely be using them again."
"The staff at the Mansfield branch could not have been more lovely, they looked after our cat and us."
"Great customer service from all the reception team as well as the vets & nurses."
"The team at Mansfield are all fantastic. Really kind, caring and knowledgable."
"All the staff are amazing, reception is so welcoming."
Cons:
"Also only have one staff member trained in insurance claims and when she's off no one else can deal with it which leaves you waiting weeks in some cases."
"Incredibly slow to deal with customers."
"Customer care has gone down the pan and seems all they bothered about is the money."
"Claims that we've not paid despite the fact we'd paid in full and have the evidence to prove it."
"Gave a medication that has made him really poorly and when I rang to ask for a call back receptionist said they would be too busy."
"Absolutely dreadful called up to try and get my pup booked in for his jabs turned down coz he's not registered with them and my first pet too."
"I was really disappointed to be charged £28 for a minutes worth of consultation with the vet who told us there was nothing they could do to treat our dogs problem but still charged us £28 to tell us that?"
Value and Pricing
Pros:
"Excellent Service with a fantastic care payment plan available at only £12 a month of a Jack Russell."
"I've been with vets4pets for over 5 years now in different locations and stuck with their pet plans as great value for money."
"Vets4Pets vac for life is good value, £99 for vacs and bi-yearly checkups for the life of your pet."
"So one happy dog and owner, plus the price was very reasonable for an emergency visit."
"The prices are Ok, medicines about 30% more than online pet pharmacies, which is acceptable for a physical practice."
"Great place lovely staff. I'm on vacs for life fantastic price £99 one off payment."
"Superb thank you for your commitment to our pets... really simple to order in and under Covid-19 rules."