Lois Bullion Reviews Summary

Category: Gold dealer Birmingham

Address: 41 Frederick St, Birmingham, B1 3HN, United Kingdom

Phone: +441212121715

Rating: 4.9
based on 156 reviews.

Customer Service

Pros:

  • "Amy was super polite and friendly."
  • "He was knowledgeable, courteous and sympathetic to my reasons behind selling."
  • "Very friendly and professional staff."
  • "I was served by a staff member named Rachel, she was very professional, courteous and gave excellent customer service to us."
  • "The staff named Harry & Michael were very helpful and pleasant."
  • "Staff are always really polite and friendly, pleasure to deal with."
  • "The staff are very professional and amazing."

Cons:

  • "I felt was unprofessional."
  • "I was served by a younger white lad that seems to have a serious attitude problem."
  • "Hence 1 star for the poor customer service I feel I received from this individual who should have managed the situation better."

Efficiency and Honesty

Pros:

  • "Great service, easy to park friendly efficient staff, great prices paid, actually pays what the website said, no hassle!"
  • "The process was quick and easy."
  • "Visited Lois Bullion in person and received expert, professional, friendly and honest attention."
  • "They rang the day after I sent it to say the gold was not 10k as hallmarked but 14k, and would it be ok to send me £1,360 instead of £960! How honest was that?"
  • "Professional, honest and knowledgeable service."
  • "The service was fast, efficient and professional."
  • "A genuine company who offered a very good & fair price for my items."

Cons:

  • "sadly the last few years ive gone in,given a price and told the gold wasn't the karat it was and I believed them,the last couple of times ive verified my gold elsewhere in a couple of stores before going in,got offered a price on gold price half the karat of my gold."

Value and Pricing

Pros:

  • "They paid the price advertised for scrap gold."
  • "The price offered we felt was fair and it was above that offered elsewhere."
  • "Got the best price too with friendly staff, very helpful especially Paul who took care of me."
  • "We received several hundred pounds more than we ever thought we would."
  • "Sam's experience and knowledge was clear as he offered me the best price for my items!"
  • "Best prices paid for gold in all of hockley jewellery Quarter fantastic ppl to deal with quick service"
  • "The price quoted was more than what I was expecting based on quotes from other dealers."

Cons:

  • "Even a couple of pieces of silver which I was told locally it wasn’t really worth anything."

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