Address: 41 Frederick St, Birmingham, B1 3HN, United Kingdom
Phone: +441212121715
Rating: 4.9
based on 156 reviews.
Customer Service
Pros:
"Amy was super polite and friendly."
"He was knowledgeable, courteous and sympathetic to my reasons behind selling."
"Very friendly and professional staff."
"I was served by a staff member named Rachel, she was very professional, courteous and gave excellent customer service to us."
"The staff named Harry & Michael were very helpful and pleasant."
"Staff are always really polite and friendly, pleasure to deal with."
"The staff are very professional and amazing."
Cons:
"I felt was unprofessional."
"I was served by a younger white lad that seems to have a serious attitude problem."
"Hence 1 star for the poor customer service I feel I received from this individual who should have managed the situation better."
Efficiency and Honesty
Pros:
"Great service, easy to park friendly efficient staff, great prices paid, actually pays what the website said, no hassle!"
"The process was quick and easy."
"Visited Lois Bullion in person and received expert, professional, friendly and honest attention."
"They rang the day after I sent it to say the gold was not 10k as hallmarked but 14k, and would it be ok to send me £1,360 instead of £960! How honest was that?"
"Professional, honest and knowledgeable service."
"The service was fast, efficient and professional."
"A genuine company who offered a very good & fair price for my items."
Cons:
"sadly the last few years ive gone in,given a price and told the gold wasn't the karat it was and I believed them,the last couple of times ive verified my gold elsewhere in a couple of stores before going in,got offered a price on gold price half the karat of my gold."
Value and Pricing
Pros:
"They paid the price advertised for scrap gold."
"The price offered we felt was fair and it was above that offered elsewhere."
"Got the best price too with friendly staff, very helpful especially Paul who took care of me."
"We received several hundred pounds more than we ever thought we would."
"Sam's experience and knowledge was clear as he offered me the best price for my items!"
"Best prices paid for gold in all of hockley jewellery Quarter fantastic ppl to deal with quick service"
"The price quoted was more than what I was expecting based on quotes from other dealers."
Cons:
"Even a couple of pieces of silver which I was told locally it wasn’t really worth anything."