Lois Bullion Reviews Summary

Customer Service

Pros:

• "Amy was super polite and friendly."
• "He was knowledgeable, courteous and sympathetic to my reasons behind selling."
• "Very friendly and professional staff."
• "I was served by a staff member named Rachel, she was very professional, courteous and gave excellent customer service to us."
• "The staff named Harry & Michael were very helpful and pleasant."
• "Staff are always really polite and friendly, pleasure to deal with."
• "The staff are very professional and amazing."

Cons:

• "I felt was unprofessional."
• "I was served by a younger white lad that seems to have a serious attitude problem."
• "Hence 1 star for the poor customer service I feel I received from this individual who should have managed the situation better."

Efficiency and Honesty

Pros:

• "Great service, easy to park friendly efficient staff, great prices paid, actually pays what the website said, no hassle!"
• "The process was quick and easy."
• "Visited Lois Bullion in person and received expert, professional, friendly and honest attention."
• "They rang the day after I sent it to say the gold was not 10k as hallmarked but 14k, and would it be ok to send me £1,360 instead of £960! How honest was that?"
• "Professional, honest and knowledgeable service."
• "The service was fast, efficient and professional."
• "A genuine company who offered a very good & fair price for my items."

Cons:

• "sadly the last few years ive gone in,given a price and told the gold wasn't the karat it was and I believed them,the last couple of times ive verified my gold elsewhere in a couple of stores before going in,got offered a price on gold price half the karat of my gold."

Value and Pricing

Pros:

• "They paid the price advertised for scrap gold."
• "The price offered we felt was fair and it was above that offered elsewhere."
• "Got the best price too with friendly staff, very helpful especially Paul who took care of me."
• "We received several hundred pounds more than we ever thought we would."
• "Sam's experience and knowledge was clear as he offered me the best price for my items!"
• "Best prices paid for gold in all of hockley jewellery Quarter fantastic ppl to deal with quick service"
• "The price quoted was more than what I was expecting based on quotes from other dealers."

Cons:

• "Even a couple of pieces of silver which I was told locally it wasn’t really worth anything."