FORD MOTORS SPECIALIST Reviews Summary

Customer Service

Pros:

• "the whole process was nice and simple, couldn’t thank more for the team who was super friendly and made the process nice and easy."
• "They are very honest, transparent and you can tell customer service is very important to them."
• "I also had a couple of conversations with salesperson, who was very professional and helpful."
• "From the moment I stepped into the garage, I was impressed by the friendly and knowledgeable staff."
• "Ford motors is very helpful, patient and reassuring with any questions you have with previously written off cars."
• "Aiden was top class in providing clear answers to any questions I had."
• "Aiden was an excellent salesman who was a pleasure to do business with."
• "They give you all the time needed to choose a car."

Cons:

• "Warning do not buy from here. They will lie to you about the vehicles they are selling."
• "Trying to buy a car from Aiden was like pushing treacle uphill. Hardly a proactive sales experience."
• "Avoid garage at all costs. Very unprofessional with false information about their vehicles."
• "Be very careful about going on a test drive with any of their mostly category N vehicles."
• "WARNING! Terrible service do not buy from this dealership they will rip you off."
• "Sold me a write off car without telling me it was had been."
• "I have recently received a penalty for driving my car untaxed while it was still in the possession of your garage."
• "Avoid!!! Me and my friend drove 1 hour 30 minutes to a view a car. Only to be told we need to make an appointment and they won't open the gates."

Quality and Condition of Cars

Pros:

• "Ford Motor Specialist has provided exceptional service and a good second-hand car at an affordable price along with a six-month warranty and a fresh MOT."
• "They fitted 2 driver side doors front and back, serviced the car and carried an MOT before selling it to me."
• "Car has been fantastic so far, would highly recommend."
• "Both cars are in pristine condition, I would like to thank Aiden for all his help."
• "The car has been a dream to drive with no problems at all!"
• "They made sure that my car was fully serviced and with a new MOT."
• "Photos and descriptions of the cars history was shown and sent, alongside pointing out what they had done with the car."
• "I am so happy I chose an independent over the main dealers."

Cons:

• "ended up having to replace a lot of components on the car. Very disloyal company. 0 stars."
• "I had not found out that there is a leak in the air con condenser until I wanted to regas it."
• "I went to see a car that was in sale and it was a complete wreck."
• "Purchased car back February... found radiator and fan are damage."
• "Long story short it turned out the car had been in an accident and had two different parts welded together."
• "I came here a week ago asking if they would like to buy my car, I told the woman everything that was wrong with my car. She 'checked' it on her system and told me the car was registered as a cat N which I now know for a fact that this isn't true."
• "Having bought a Ford over a year ago I can categorically NOT RECOMMEND anyone purchase a Ford from this dealership."
• "Bought a ford focus from this dealer and cant fault them, they even give me £10 for petrol because i had to take the car back for a minor problem."