Health and Beyond - Parkfield Medical Centre Reviews Summary

Reception and Staff

Pros:

• "On arrival the receptionists were welcoming and the gp dr Hussain was lovely she put me at ease and was very professional."
• "Rang about 10am and only had to wait a minute or two for the phone to be answered. The receptionist was very helpful, polite and resolved the problem I had."
• "This place has had some bad press in the past but... it really is one of the best medical centers around thanks to the work of the staff there."
• "I have been a patient at parkfields/ Woodcross for 20 years now, I’ve seen GP’S come and go, and I refuse to change gp surgery as I’m out of the area! I don’t know where to start as a patient I’ve always received the best care within my family, all the Doctors, nurses, receptionists work so hard, and yet they get such a hard time yet still remain professional."
• "I've found the staff to be friendly enough once you are in the practice."
• "I can't praise the doctors, nurses and reception staff enough... the reception staff always polite and willing to help..."
• "Took my mom for her appointment, we waited 2 minutes then straight in.....spoke to a wonderful pharmacist who was very professional...I can't fault the receptionist or staff at this medical practice."

Cons:

• "I must express my disappointment with certain receptionists who have been consistently rude and have struggled with effective communication."
• "Every time I call I get rushed off the phone or hung up on if I want to ask more questions."
• "Receptionists are rude, unprofessional and have no knowledge of what they are even doing."
• "Receptionist loves to play mind games and treat people differently."
• "OMG!!!worst receptionist Lakshmi ever..was just on a phone to her.she can’t understand and won’t tell me anything about the dr..keep saying I don’t know when I asked her to pass the phone to someone else..she cut me off!!!!"
• "Had a phone confrontation with a totally ill mannered and ignorant receptionist this afternoon who was trying to fob off job to the hospital, a pharmacist, basically anyone other than the doctor.. and had the nerve to even hang up on me!!!"
• "the whole doctor system at parkfields is a joke they don't care about there patients and there whole reception staff is rude and can't even speak to a patient without being nasty..."

Appointments and Accessibility

Pros:

• "I started ringing at 8.00am and managed to get through in 8 mins. I was offered an appointment that afternoon."
• "Well it's a doctors surgery, we needed an appointment, but the staff were friendly and when my husband and I went in for our flu jab, we didn't have to wait just went in had the jab and came out all very efficient. 😊"
• "After listening to friends and family not being able to see a doctor I was dreading trying to get an appointment... The whole thing from start to finish took exactly 2 weeks."
• "Me and my family joined this medical practice roughly 6 weeks ago... my husband who as quite a few medical issues as been treated like a king, hospital appointments in place, G.P telephone conversations when needed..."

Cons:

• "Worst place ever, can never book an appointment they just palm you off on the Phoenix centre to which they tell me you really should see you're doctor so that just puts me back to square one."
• "Stay away!!! Had been sent to the practice on a referral program. Then only to be told by pharmacy that they could not order my prescriptions as I have been wiped off the surgery."
• "Can never seem to get an appointment no matter what."
• "Absolutely no way of getting an appointment and the staff are horrendous."
• "Getting an appointment is like drawing blood out of a stone, even if you ring at 8am like advised."
• "Long ques on the phone to get an appointment just to be told there are none left."
• "You can never get phoned appointment. Not even for a child."

Medical Care and Treatment

Pros:

• "Very good Doctors, I went today and saw two female doctors one training and another certified, they where very knowledgeable performed medical examinations, to determine treatment."
• "This practice has been absolutely outstanding with my son who has had major surgery. From the doctors to the receptionists especially Laura. They have gone above and beyond with everything to help him and it's so much appreciated."
• "The doctors are kind and understanding..."
• "I really couldn’t have had a better experience. NHS at its best!"

Cons:

• "This medical centre is disgusting my husband went 3 times to see the doctor.dr latungi then the nurse practioner and then finally dr Johnson.all said my husband had a virus.....ended up in hospital with urosepsis for a week a complete waste of time."
• "The Dr's is a joke... so unorganised would be better knocking down and starting again."
• "This place would rather you die before they help. A bunch of rude, lazy and incompetent receptionists."
• "This centre is the worst ever u might just die before you get to even see your GP who is not consistent."
• "While the medical care at The Grove medical has consistently been exceptional..."
• "Do not see Dr Akinwumi Adewale Latunji the way he talks to patients don't give you time to explain what's wrong with you, this doctors is going down big time nothing like it use to be."
• "I attended the surgery for breast problem the doctor said 99.9 percent there's nothing wrong but I wanted to see someone just in case I had an appointment come within two weeks and been told I have stage 3 breast cancer now if I had listening to that doctor don't bare to think what could happen to me hopefully I will get better 😡"