Bitterne Park Surgery Reviews Summary

Appointment Accessibility

Pros:

• "I’ve had to book an emergency appointment and again, been seen same day."
• "Although it has to be said the appointment wait is a pain, they are always very understanding and I had a recent emergency and needed a prescription on super short notice and I was seen."
• "Call waiting times are now very short, when I do an econsult I’m contacted within a few hours and not waiting days for a response."
• "Doctor Valdeep Doolay is amazing! Best doctor I have ever had. Really listens and treats you as an individual. Highly recommend."
• "Edited and updated. Their online eConsult service is very good. While I can appreciate this is only suitable for people who are computer literate, I had everything dealt with within a day regarding a referral: getting a repeat prescription and dealing with one other query with just one eConsultation via the surgery website."
• "After waiting two weeks, for an appointment, saw a very nice thorough GP in Lady walk Midenbury Surgery on Friday 25/10/19."
• "I have genuinely been really impressed with this doctors - E-consultant is brilliant and they almost always ring you back the next day."

Cons:

• "Not uncommon to be on hold for 30 to 40 mins to reach reception only to be offered an appointment in 2-3 weeks."
• "Can't ever get a appointment, phones are never answered."
• "They are a disgrace to the medical profession."
• "Awful service, trying to see an actual doctor is harder than escaping North Korea."
• "Impossible to get an appointment even when my medication is in need of review."
• "This surgery has become unusable over the years our family have been with this practice."
• "I really hate giving negative reviews, but am so fed up with this surgery - can’t get appointments they release them two weeks in advance."

Staff and Service Quality

Pros:

• "The receptionists and frontline staff are so underappreciated and get so much negative treatment from patients. They are brilliant!"
• "They were brilliant and so understanding with me, putting me at ease."
• "The reception team are very friendly and professional."
• "All the staff are friendly, make you feel welcome and the receptionists are really helpful if you ask them anything."
• "They work so hard under a Government that is trying its best to privatise the NHS. I applaud the staff here."
• "The receptionist was lovely though, not her fault, it's the system."
• "Thankfully, I'm able-bodied and am able to physically, make an appointment - Some People are not able to do so."

Cons:

• "Was left with out medication for weeks because was advised to put a repeat prescription request on a letter and post through letter box."
• "Receptionist are rude and think thay are doctors."
• "A absolute disgrace this surgery has become my wife has had 3 operations cancelled in a matter of months."
• "Staff is rude and doesn’t even try to help."
• "Yesterday I had an appointment with the most uninterested and condescending doctor that I have ever had the misfortune to see."
• "The majority of the receptionists are very rude and unwilling to help."
• "The doctor I spoke to a few weeks ago argued with me stating that i did not suffer from psoriasis when I have sufferd from this from a child."

Communication and Responsiveness

Pros:

• "Call waiting times are now very short, when I do an econsult I’m contacted within a few hours and not waiting days for a response."
• "Edited and updated. Their online eConsult service is very good. While I can appreciate this is only suitable for people who are computer literate, I had everything dealt with within a day regarding a referral: getting a repeat prescription and dealing with one other query with just one eConsultation via the surgery website."
• "I have genuinely been really impressed with this doctors - E-consultant is brilliant and they almost always ring you back the next day."

Cons:

• "I called over 70 times this morning to get an urgent appointment - my daughter was very ill - engaged tone - when I eventually get through - it just keeps ringing!"
• "I tried calling 13 times, they don't pick up the phone, it's always engaged and when they do there is no appointments."
• "Currently still trying to book an appointment. Been on the call for 14 minutes so far and still only got to number 9 in the queue."
• "Ordered a repeat prescription and have no idea where it has ended up, can't contact surgery, as they never answer the phone."
• "The receptionists are rude and aggressive, it can take days to get through on the phone."
• "2.5+ hours over 4 consecutive days on the phone trying to get a triage appt."
• "No one answers the phones, can't get hold of anyone to make an appointment."