Address: 2 Lowndes Rd, Stourbridge, DY8 3SS, United Kingdom
Phone: +441384460111
Rating: 2.1
based on 176 reviews.
Appointment Accessibility
Pros:
"Surgery is modern and has the facility for online booking etc and it is great that other services i.e. pharmacy and nurses suite is attached."
"Yes it hard to get an appointment but I have had consistently good experiences with Drs here in particular with Dr KYPRIANOU who basically changed my life with her migraine care. I highly recommend this practice."
"I was then able to make a further appointment online and saw the Doctor the next day."
"Appointment made online and I was seen within a few days."
"I always booked my appointment online using patient access. I have to keep checking to see if any appointments came available. But that’s better than waiting in a long queue on the phone."
"Having called on the dot of 08.00 I was 32 in the queue. However, the wait was only 20 minutes."
"Called today at 09:35AM as thought I had a Uni. Got through within 15 minutes and a call back within 2 hours."
Cons:
"It is almost impossible to get appointments now."
"This is possibly the worst GP surgery for getting appointments in the West Midlands if not UK."
"With almost 30,000 patients and only around 20 doctors (some of which may only be part-time) there simply aren’t enough doctors at the practice which would explain why it’s impossible to get an appointment to see one!"
"You can never get an appointment told to ring at 8 in the morning when you get through you are told no appointments call back at 12 you call back and at 1202 all appointments are taken total waste of time."
"Been calling the surgery every day for weeks and the shortest hold time was over 70 minutes."
"I phoned at 8am, as soon as the phone lines opened and I was 66th in the queue."
"I’ve just called to extend my sick note while I go through cancer treatment was told I can’t request an extension until it runs out... Receptionist finally agreed to do it for me “this time” like she’s doing me a favour."
Staff and Service Quality
Pros:
"A huge credit to the practice."
"Thank you so much Dr Radstone!"
"The lady on reception was lovely to her and comforted her."
"All the doctors I have been seen by at the surgery have been caring, compassionate and extremely helpful. I am never rushed during an appointment and always feel as if they have listened."
"Thanks to those at Lion Health who show up and do their job everyday - you all deserve 5 stars."
"I can't thank the Lion Centre enough for their great service!"
"The location and building are great along with the parking facilities. Check in is very efficient if you use the automated wall terminals. Staff are lovely."
Cons:
"Would like to be able to give this dreadful organization a zero rating."
"Usually it’s rude people that answer and unhelpful."
"phone lines cut you off, reception staff rude and when trying to complain about the continued poor service the response was 'I've only just met you so it's not me!'"
"Receptionist are very rude trying to get you off the phone as quick as possible not allowing you to discuss with them."
"Spoke to male receptionist very rude unhelpful."
"Some of the staff answering the phones are patronising and rude, there is no duty of care."
"The reception staff are rude, but I believe this is because they’re stressed and pushed to the limit."
Facilities and Resources
Pros:
"An excellent, well-resourced surgery that has looked after all my family extremely well over many years."
"Very good services and team of doctors and very quick to help."
"There's a minor surgery department, dental centre and pharmacy."
"The Patient Access app is very easy to use for appointments and prescriptions."
"Excellent surgery in a beautifully converted buildings with modern facilities."
"Prescriptions sorted quickly. Well organised & smoothly done."
"Arriving at the health centre, I only had to wait less than 10 minutes to be seen."
Cons:
"The gym located on sight goes to waste as it’s nearly always shut with lights off."
"I’ve just taken my mom for her appointment here and the lighting is terrible for your eyes."
"It's a very large and very very busy practice."
"Anyway it’s a nice modern clean environment but besides having the pharmacy and a dentist in situ please have an opticians based here as you need one having to wait in this dimly lit area."
"Honestly the place is let down only by the rudeness of the pharmacy staff."
"It's terrible can never get a appointment always end up in a&e or calling 111."
"Trying to get an appointment or speak to prescriptions is a nightmare."