Gordon Street Surgery Reviews Summary

Appointment System

Pros:

• "Its easy to get an appointment with the nurse."
• "I needed an appointment so I rang around 8AM, after 25 min I talked to the lovely receptionist and managed one on the same day."
• "The Nurse I saw was a fantastic, considerate and caring lady, who couldn't do enough for me."

Cons:

• "Absolutely disgrace, I called for an appointment with the DOCTOR and explained what I needed to see him for the guy I spoke to said you'll need an appointment with the doctor he then asked me to wait a moment, he then made me an appointment with the nurse so I thought he'd asked somebody and was told a nurse could deal with it so I go to my appointment sit there for 40 minutes to then see the nurse and be told I will have to make a doctor's appointment, what a joke this practice is, the guy is obviously incompetent"
• "Shocking, can never get an appointment, staff very unhelpful, two weeks for an appointment and a week for a Doctor to call back?"
• "When calling for appointments being put on hold and in a queue for 30+ minutes."
• "Was given a phone appointment with a 4 hour window, Dr never rang, time wasters."
• "The worst surgery ever. They never answer the phone."
• "They never have any appointments available even if you call at 8 in the morning."
• "Calling them to book an appointment is impossible, line always busy."

Staff Attitude

Pros:

• "The staff are excellent, however. Doctors, nurses and receptionists are kind and polite."
• "I find Dr Eileen and Sally Sharp (advanced nurse practitioner) amongst the most helpful, trustworthy and reliable professionals I have ever met."
• "Receptionists are mainly rude there is 1 receptionist who has the heart of gold."

Cons:

• "Receptionist are rude over the phone asking questions questioning me."
• "The staff are uncooperative, unhelpful and incompetent."
• "Really bad receptionist rude not helpful disrespectful ask to many personal questions when you ring the surgery the phone is put Down on you if you need an appointment always excuses shame really"
• "Uncooperative, incapable and extremely rude staff especially the receptionists!!"
• "Reception staff are extremely rude especially to older people."
• "The staff is ignorant and not helpful at all."
• "Reception staff are rude and unhelpful."

Practice Management

Pros:

• "This is the second time that Gordon Street managed to help me in a rush."
• "I have found that the 'ruder' receptionists have now gone -leaving more helpful staff."
• "Understanding how GP practices are funded I can totally see why this practice has to be resourceful with what little it has for a massive client group with complex health needs."

Cons:

• "I wish the CQC would either put measures in place for this surgery or give us another one that serves the community with integrity."
• "An urgent review of the resources for this practice is needed."
• "a complete and utter shambles of a surgery. to be honest the place needs closing down."
• "This clinic is a bottom line and a failure in its entirety."
• "Basic training for receptionist on communication and how to manage conversation with adults required."
• "The appointment system is just broken."
• "This surgery needs to be closed its useless."