STS Tyre Pros Reviews Summary

Customer Service

Pros:

• "I was extremely grateful for Aaran & Lawrence professionalism, commitment and positive attitude in getting the job done."
• "He provided a fantastic speedy service and we left very pleased."
• "Friendly staff and super efficient, professional service."
• "The staff at this depot are polite, friendly and professional on every level."
• "Great service levels and friendly staff, especially Brian!!!"
• "I was greeted by Brian with a professional and polite manor."
• "Fantastic service, great staff and exceptional value."

Cons:

• "On the retest they had another problem with logging into the system so I waited again nearly 3 hours with a baby to get this done."
• "The boss seemed very reluctant to do the job, when I told him I had already bought the part for it."
• "Someone had obviously looked in my glovebox, probably for the locking wheel and the contents weren't put back."
• "Terrible service un pleasant people."
• "Very RUDE, if you pre-book your car in, you will have to wait an extra hour or so, on arrival?!?"
• "A query on the website before I booked was never answered."
• "They don't listen to the customer, they don't inform the customer of time it will take, and when you go back to complain you get bad attitude."

Quality of Work

Pros:

• "These guys repaired my off side front tyre on the morning of Thursday 15th April. When I came to pay they said no worries it’s on us!"
• "Excellent service when we arrived with a punctured tyre. It was checked over and thankfully was repairable."
• "Took my old car in for an MOT today. Excellent job which was done quickly, no problems."
• "Many thanks to Brian and the STS Tyre Pros Team for fixing my punctured tyre free today as an NHS worker."
• "They remounted the tyre using red rim leak and rebalanced the tyre and fitted a new valve all within 20 minutes, all free of charge."
• "Free tyre punctures repairs for all NHS staff as well as a discount on any other problems."
• "The tyre fitting started immediately after I'd agreed my choice and the job was finished barely an hour later."

Cons:

• "Should be no star at all. Instead of fixing the problem they broke my car which cost me 250£ to repair it!"
• "Never had a problem with Tyre Pro until I went to use them this year for a slow puncture... I just wouldn't use them again just purely on this."
• "Tyre Pros in Stevenage failed my car's MOT due to a scratched windscreen, even though the car has previously gone through two previous MOTs with the same scratch."
• "I had been ripped off and charged 239 for break pad fitting's, that I didn't even need."
• "When it comes to tracking they can never get it right - paid 50£ as the car was pulling to the side and its still the same."
• "You failed my cars MOT. When I took it to another Garage to look at the fails, they said it should never of been failed."
• "Fitted brake pads and discs less than a year ago, the offside disc has a groove in it and is warped. I’m being told not being covered under warranty due to excessive braking or because I have driven through puddles whilst the pads were hot."

Communication

Pros:

• "I cannot recommend this place enough, and have been a customer for a number of years and never go anywhere else."
• "Been coming here for years apart from a brief spell a few years ago, service is back to its previous excellent standard."
• "I would highly recommend Tyre pros. Thanks again gents!"
• "They are super professional, always fair on price."
• "Very professional set of people."
• "Excellent friendly service."
• "Quick, professional, friendly, very well priced and good social distancing measures."

Cons:

• "Now your rating is down, that’s what happens when you mess with R8 Carl, formally Porsche macan Carl, the face of Stevenage."
• "These guys will lie to customers who they think are naive."
• "Obviously they said they were trying to contact me but when I asked them to show me outgoing calls they said it was not possible cause their system doesn't show outgoing calls."
• "After doing the front tracking badly on first visit the subsequent visits to get it done properly lead to them finding excuses for not re-tracking."
• "I phoned customer service today to complain and they were not interested."
• "Having used them for 10 years with 2 cars I won’t be use it them again or recommending them."
• "KEEP AWAY FROM THIS PLACE PLEASE!!! Absolutely the worst mot service I have ever experienced."