Formula One Autocentres - Stevenage (London Road) Reviews Summary

Price

Pros:

• "Only paid £125 for my Peugeot 308 Diesel."
• "Cheapest place around for Pilotsport 4's at that time by about £15 per wheel."
• "I had booked/prepaid online and found a discount code so the price was OK."

Cons:

• "I regret saying yes to replace these - was charged £130 over the price if I had booked online."
• "Charges you for the work you don't need."
• "conned out of £100, tried to con me out of another £400 but thankfully took it to another garage where it was sorted for £40!!!"
• "A deal that was a raw deal! Took my money didn't fix my car and ripped me off."

Customer Service

Pros:

• "No problems whatsoever brilliant customer service, will use them again if the car has any problems."
• "All work was done within 5 hours amazing service all round, thank you."
• "The great team at F1 Autocentre London road Stevenage for the past 5 years have kept both my cars and my wife's in perfect working order."
• "Very professional staff."
• "Really impressed with the customer service at Formula One especially from Ronnie, he was quick to diagnose the problem with my car."
• "Staff there are very helpful and friendly."
• "Always treating me with respect, fully explain the situation."

Cons:

• "Complaint written and submitted to HO on 23 April, no response (it's 14 May)."
• "Bad customer service. Car went in to have 1 tyre changed to then get told brakes are going and it will cost 200 plus pound to fix the issue."
• "Very disappointed with the service as i went there for an existing problem, and the guys told me everything was ok with the car😡 and was not ok as i had to go to another service to fix the real problem."
• "Poor customer service. Booked the repair work two weeks ago, when I turn up today I am told the person who do the work is not in today."
• "I would AVOID this place at all cost. Really rude customer service from the manger."
• "The customer service I received from a member of staff was appalling, I was ignored when I tried to bring to their attention that I was waiting."
• "This company is a joke. They rip you off take your money and don’t fix your car when you need it most."

Efficiency

Pros:

• "They work fast and are efficient."
• "Ricky was brilliant and helped get the cost down to as low as possible and got my car finished that day ready to take home."
• "Tyres fitted fine and pretty quickly. Ordered them through their web site as they were significantly cheaper than in store."
• "Was able to get an appointment within 24 hours."
• "Very pleased Reasonably priced, and they get on with things."