Eden Tyres & Servicing Reviews Summary

Appointment Booking

Pros:

• "Really easy to get an appointment"
• "Booked in online"
• "When I said I needed them fitting asap they said they would be able to fit them later in the afternoon."
• "Despite being busy, they squeezed me in."
• "sorted an appointment straight away"
• "Booked in for work to suit me, all work completed on same day"
• "Easy to book an appointment which was carried out promptly on time"
• "Fitted me in for a puncture repair straight away."

Cons:

• "wasn't seen for another 30min even though they weren’t busy"
• "Booked online for the tyres they didn't even know I had an appointment."
• "They made a prompt booking and were helpful in a repair rather than replacement. Ran late by an hour though even though only 9:00 am in the morning."

Customer Service

Pros:

• "staff are really helpful"
• "fantastic team off professional fitters who are polite and helpful"
• "The staff are always really friendly and helpful."
• "Very helpful and friendly staff."
• "Always polite and courteous service."
• "Can't thank enough staff, especially mechanic Michael. Great service and patience explaining everything."
• "Staff always very courteous and helpful, and explain everything in detail of the work they believe is necessary for the car to function properly."
• "Good quality service. Was made to feel welcome by Carla and Ian and sam at the Somercotes branch."

Cons:

• "Poor service! Will not be going back."
• "Spent what seemed like an eternity waiting, poor service!"
• "Arrived at the booked time, wasn’t seen for another 30min even though they weren’t busy."
• "Service carried out in under an hour."
• "Terrible. I've asked to take a look on my drivers side track rod end and I've said you might as well top up my air con but I'm not fussed about it so much, just concentrate on track rod end."

Pricing and Value

Pros:

• "a good reliable company who are reasonably priced"
• "a very good price"
• "The quote was competitive."
• "saved me 50% compared to a new tyre!"
• "Thank you, would definitely recommend"
• "Thanks guys you got me out of a real jam today ⭐️⭐️⭐️⭐️⭐️"
• "Quick and efficient repair at a good price."
• "Good honest service as always"

Cons:

• "didn't have to wait. Job done within 20 mins total. Office staff helpful and polite. Tyre fitter carried out repair with care. Only gave 4 stars because have no experience of their other services."
• "Didn't have the tyre I ordered online when booking so I ended up paying £5 more cause the tyre was already off the wheel not what you need at the moment more expspense"
• "Phoned them up after 3:30 pm and they said: 'still waiting on ramp but we've managed to top up air con. By the way I've paid £60 for it."
• "Spent over 600 pounds on tyres servicing didn't even do tracking or balancing like they said they would had to take it back after complaining and still isn't right!"