Formula One Autocentres - Leicester (Wigston) Reviews Summary

Customer Service

Pros:

• "Can't recommend this place any more highly, very polite and expert."
• "I’m really happy with formula one, especially the Wigston branch. Staff are always friendly and have always given me the right advice."
• "Luke (assistant manager) was very friendly and approachable from day one."
• "I was called with a polite and informative manner, confirmed the replacement and was very pleased with the service."
• "Great service and experience. Anil - thankyou for your kindness and honesty today. Really appreciate your assistance."
• "Nice friendly staff, will definitely be using again for service and tyres MoT."
• "Formula One Autocentre are always my go to garage. Honest and very helpful on every occasion I've been for work on my vehicle."

Cons:

• "Shambles… got a slot booked in over the phone for tyre fitting, arrived maybe 3 minutes late, waited for 45 minutes and the car wasn’t even brought in in all that time."
• "The most atrocious service ever received. Car was booked in for 2 new tyres to be fitted at 11.45. Arrived 11.30 but by 13.45 - 2 hours later my wife was still sat in the waiting room, car not touched."
• "Very poor service from start to finish."
• "I called on 24th oct. 13.47 pm and spoke to someone and asked to book me in for MOT he said to come on 29th Saturday evening 5 PM and as supposed I went and asked the staffs about MOT and they accused me of lying."
• "I was trying to explain that I spoke with someone and they asked me to come 5pm but they were very rude and didn’t want to listen to me."
• "No suitable tyres in stock so had to wait 3 days for refund so not really impressed tbh."
• "Customer service were useless."

Quality of Work

Pros:

• "They did a fantastic job at a good price and were pleasant to deal with."
• "Most recent experience was brilliant, went for a Air Con re gas and they were brilliant, efficient and competitively priced."
• "Took my car in MOT, the place was clean and tidy and there was a viewing window so I could watch with eagle eyes the MOT process and I was surprised and impressed by what they did."
• "Done that afternoon at a reasonable price and Andy called to say ready."
• "Visited Leicester today and rear brake pad warning came on... formula one technicians said only thing that needed replacing was rear break pads! Got pads replaced at cost of £118 and all within 1.5 hours!"
• "Had a new exhaust from the cat back fitted today on my Mk4 Astra 1.8. Very efficient service and friendly bunch."
• "Excellent garage highly recommended. Fair prices and friendly."

Cons:

• "Price quoted for air con repair online was not accepted; quoted 3 times higher."
• "Booked in for a while you wait MOT on my daughters car which took over 90 minutes in total."
• "Very unhappy, took my car in on Friday with bold tyres but drove without fault, no vibrations at highspeed."
• "Absolutely atrocious if you care about your car don't make the mistake of taking it here."
• "I must express my total dissatisfaction with the quality of the work carried out."
• "Did it, but still air con NOT working!"
• "The job was also very messy and they damaged a couple of my alloys when removing the old tyres."

Efficiency and Timeliness

Pros:

• "The service was great. I was kept informed throughout the process and my car was done before I started work and able to pick up at 1.30pm meaning I could drive to work."
• "On the day I arrived and the car went straight into the workshop, on time."
• "We were met by Darren who was extremely efficient and professional. He dealt with the issue very quickly."
• "Ordered my tyres late Sunday night online, delivered Monday fron supplier and fitted Tuesday, really happy with the service."
• "Returned yesterday for MoT, quick efficient service, near side coil spring needed replacing."
• "The service from start to finish even in these unprecedented times was on point."
• "Very reasonable price on tyres & quickly fitted too."

Cons:

• "Had to wait over an hour and when I did get my tires done one Alloy was covered in oil…."
• "Then had to wait until 17.30 to collect my car."
• "Poor customer service and also my front nearside tyre slowly loses pressure."
• "Payed over the odds for new parts, had to return due to an issue caused by the garage."
• "Had 2 tyres fitted which I had brought my self, charged me double what the f1 autocentres have before that I have used."
• "Only criticism is the fact that when I booked online, the system allowed me to book a time slot, only to find out on the day that the garage did not open before 10am."
• "Despite returning the car back to them a second time, the repairs have still not been resolved to my satisfaction."

Honesty and Transparency

Pros:

• "Used F1 Wigston for many years and always found them good... There was no sales pressure, he just gave me the facts and advice to make my car safe and my own decision."
• "Great job nice bunch. I had a brand new set of wheels on my car and asked the lads to take extra care and they did not a mark on my £1500 wheel."
• "Literally the best car repair company I have dealt with."
• "I would definitely use F1 autocentre again and would highly recommend them to my friends."
• "Finally found a garage I actually trust with my car. 100% would recommend these guys!"
• "Ordered a full exhaust from here based on a separate diagnosis... Darren who was quick to point out there were no issues with my existing exhaust saving me £290.00."
• "My f1 experience was really good.staff were really friendly and coud'nt have been more helpfull."