Kwik Fit - Leicester - Wigston Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Absolutely top lads at this branch, needed a tyre sorting asap."
• "The employees were extremely friendly and helpful."
• "Friendly staff, great service, professional team."
• "Everyone couldn't have been nicer. They were efficient and considerate."

Cons:

• "The incompetence of the staff left me without a car for a week due to them failing it on its MOT."
• "Very disappointed in the service offered (or not so) today!"
• "The young man at reception was actually quite rude."
• "Disgusting service. Was told 2 hours for new front brakes. After 3 hours I called in, work unfinished."

Pricing and Honesty

Pros:

• "I was absolutely amazed and so pleased on my visit to Kwik Fit. The outstanding level of service and honesty was truly amazing."
• "Negotiated reasonable discount when it became apparent 2 additional tyres would soon be required."
• "AUDI dealer recommend rear brakes on my car, I took it to this kwikfit, they called me an hour later and said brake pads on 5 mm and discs above spec, no need to change. very happy with honest inspection."

Cons:

• "Phoned Kwik fit who offered to have a look - said front and rear break pads plus all discs needed changing at cost of over £900."
• "Clever play of words-alignment check is free, not the fixing....costs extra 50 pounds."
• "Just had my wife go to kwik fit for 2 new tyre change bill on internet of around 135 with FREE brake check and wheel alignment check, came out with a bill of 400 plus."

Efficiency and Turnaround Time

Pros:

• "Even without an appointment, the staff appreciated that we had had an unexpected puncture."
• "I was going on holiday next day and needed to use my car but the day before a Sunday I had a flat tyre."
• "I drive in on the off chance having failed my mot due to a worn tyre and they fitted me in straight away even though they were busy."

Cons:

• "Booked in for a Mot two weeks in advance. Receive call a couple of hours before scheduled appointment to be told person that does Mot’s is off sick."
• "Booked Aircon regass online for a Sunday, they phoned Saturday to say there wasn't an Aircon train person available, rebooked for the Tuesday, arrived at the garage for them to say machine was broken."
• "After asking for a tyre check on my motorbility car and being told someone would be out in 5 mins to check them half hour later back in the store yet again to be told someone out to check in 5 mins waited outside 15 more mins no one came out so I drove off."

Quality of Service

Pros:

• "Fantastic experience today at Kwik Fit Wigston. BSM driving school car in for a near side rear repair due to an Allan key wedged into it."
• "Thank you so much to the staff at Kwik Fit Wigston, especially for fitting me in at short notice to get my headlights sorted."
• "Usman the guy that did the work was excellent in explaining everything he had done and even did my tracking spot on after other garages only messed it up."

Cons:

• "Took my car in for a rattling front suspension. Found a part broken spring. Stopped the rattle but couldn't replace it."
• "The air con in my Skoda Fabia car has never worked properly and, after being fobbed off by the main Skoda garage several times."
• "They accidently rounded off locking wheel key and left it in the car. The explanation was, wheel bolt is too tight and we can't undo it."