St John Street Cycles Reviews Summary

Customer Service

Pros:

• "Never less than excellent. Bullet proof customer service, fair prices and - as well as holding the standard stock offered by their online competitors - SJS also hold a wide range of Very Hard To Find items."
• "I found the whole team extremely helpful and very knowledgeable, and super-efficient with the speed and provision of the information."
• "Excellent customer service from a member of staff at S.J.S C. They gave thorough advice regarding correct product to purchase."
• "SJS have shown consistently high levels of customer service on every occasion that I've used them over the years."
• "Customer support from Naomi was excellent, very quick to respond when I urgently needed to add an additional tool to my order to get same day postage."
• "Great customer service. I've ordered stuff from SJS before, and delivery is always prompt."
• "Incredible customer service that is prompt and quick to rectify problems that are outside of their control."

Cons:

• "great dealings with the mechanics but other staff have a strange 'I'm not listening I'm right' attitude."
• "By far the worst service I have received by you guys since dealing with you over the years."
• "Sales staff clearly need some technical and customer service training."
• "I sent two component compatibility questions which any decent bike shop could answer but sjs fobbed me off with a vague 'it depends' answer."
• "Very bad service. After paying with credit card they accused me of fraud."
• "When dealing with this company over the phone their customer service really can be hit and miss."
• "The person I spoke too was extremely arrogant. These people are running a mail order business!! I will not be using them again.."

Product Availability and Pricing

Pros:

• "They had niche Shimano part I needed at a good price."
• "SJS also hold a wide range of Very Hard To Find items that always make you chastise yourself for wasting your time looking for them elsewhere."
• "They seem to stock all the stuff no one else does."
• "They stock a wide range of parts, so you can pretty much find anything you're looking for."
• "SJS always have brilliant stock at good prices."
• "Very good quality items and prices are better than other bicycle shop."
• "They have a good selection of rare and spare parts."

Cons:

• "Money grabbing of the highest order. I went on their site to buy a Middleburn uno ring to replace my worn one, and they have doubled all of the prices on their stock as Middleburn are going out of business!"
• "They have a good inventory but often a bit expensive."

Shipping and Delivery

Pros:

• "+1 for good price for the parts (although the shipping & handling was rough, the price paid for it made sense considering how fast it arrived)."
• "SJS Cycles supported my purchase from the UK to Singapore +1 for International Shipping (through DHL), incredibly fast channel / route."
• "It arrived in rural NZ just six days after leaving their premises in Bridgewater."
• "Order processed quickly and posted as per advertised."
• "I purchased from the US, and got my order super-fast, as well as, expertly packed."
• "My hard to source anywhere else bike trailer parts were delivered to New Zealand arrived in super quick time."
• "It took only a week from my placing the order to receipt in South Africa via DHL."