McDonald's Reviews Summary

Customer Service

Pros:

• "An efficient branch of this global chain. Staff and management very helpful and accommodating."
• "The staff (the cleaner) was very helpful, warm and friendly."
• "This is one of the best MacD's I've used in a while... The staff were very helpful."
• "The staff here have always been polite and helpful, since I had difficulty with the Mcdonalds app."
• "The staff were polite and friendly too."
• "Marian has the best attitude for the customers. He's been so kindly with me and he's always very timing on served my order which was placed on the touch screen machine and requested being served to the table."
• "The assistant was very efficient and very helpful in recommending the vegetarian options for me."

Cons:

• "Worst MDs I've ever visited, very rude staff."
• "Grubby, packed, long wait, miserable staff which doesn't surprise me."
• "Honestly I came here and they have a manager working night shifts and he is so lean to his workers?? Swearing and shouting at them over any small thing and answering his colleagues with swear words and screams? What a shame."
• "Shift manager (name started with j) refused to serve me and pretended to ignore me at the till for 5 minutes."
• "Very bad customer experience this morning with the person taking orders at the till.(Lady believed to be manager shift)"
• "Straight up rude staff that are just plain annoying."
• "Very poor customer service. Rude staff, particularly the coloured, bearded, bald and chubby guy at the counter."

Food Quality

Pros:

• "This time I was served exactly what I had asked for and I was amazed."
• "The food was very well made and looked great, and considering how busy they are at this location shows real customer care."
• "Food was nice and fresh."
• "The wrap I ordered was actually good compared to the others McDonald’s’ wraps I’ve tried."
• "The food is cheap and of very high quality for the price."
• "Always always got fresh food cause they are always selling food."
• "The food always arrives piping hot!"

Cons:

• "Food is as you can expect it to be."
• "Fast food or slow food? Takes more than 15 minutes to have your sandwich cold."
• "Fries were quite soggy, burgers quite cold and uneatable."
• "Food was extremely poor, burgers were cold and when we reported this, it was like we were offending the staff, poor customer service....things have gone downhill since our last visit....by the way we had no resolution to our cold burgers..."
• "Clean and tidy restaurant however food quality is very poor fries looks just took out from freeze."
• "Burger was cold and tasteless. Disgusting!!"
• "The staff were quick at getting my order but there is just one problem: i am vegetarian and i usually buy the mcplant and as someone who does not live in london, i genuinely did not think a mcplant could taste this bad."

Cleanliness and Facilities

Pros:

• "But, it was nice and clean."
• "Good, clean and free restroom facilities are downstairs by the train ticket office."
• "Lots of seating available over two floors and toilets open to the public that are clean and usable."
• "For a very busy place this McD was clean and tidy as it was constantly under supervision from cleaning staff."
• "The toilets are clean and spacious."
• "One the more nicely decorated McDonald's around, fairly modern looking and generally clean."
• "The staff were very helpful, the disabled toilets had good wheelchair access and were super clean."

Cons:

• "Grubby, packed, long wait, miserable staff which doesn't surprise me."
• "No halal or kosher food items bit unwelcoming whilst advertising British values."
• "Very busy on the two occasions we visited, not enough seats for the demand even with the downstairs available."
• "Downstairs sitting is closed at 8pm despite the establishment being open until 12am."
• "Disabled toilet out of order."
• "The place stinks some weird stuff that ain't normal for McDonald's, the smell is not appetizing at all, and all the tables I saw are so messy."
• "Limp fries, sullen staff and messy toilets with someone lurking outside for 10 minutes."

Service Efficiency

Pros:

• "They rectified it quickly when I asked for it."
• "Very nice and modern inside the queuing system is good to order your food there just needs to be more organisation when people are waiting as they stand anywhere all congestion by the entrance. The service was quick."
• "Order screens do their job, helping to reduce the queue. They have plenty of space upstairs and downstairs."
• "The big plus here is the efficiency."
• "Good service overall, although it was crowded they have a nice and fast customer service."
• "We had a great experience from ordering to picking up the food at the counter."
• "The restaurant is super clean and everything is kept well stocked up ie. Napkins, straws etc."

Cons:

• "Food can sometimes take a long time to pick up especially when late at night."
• "Busy upstairs but plenty of seats downstairs."
• "Food was hot and freshly cooked unlike some of the McDonnel I've been in clean and tidy friendly staff."
• "Life has changed so much since I last worked at Macs... I waited 23 minutes for a cup of tea."
• "The ticket that the machine gave me didn't have the right number. Went to the desk to tell them and didn't do anything to help me."
• "Thought this was supposed to be a fast food restaurant, not a slow food restaurant. The guy giving out the food today was soooooo slow."
• "With the new serving system this means that part of your food may sit in a bag for over 5 minutes waiting for the rest of your order. So items are sometimes cold by the time you go to eat them."