Shake Shack Tottenham Court Road Reviews Summary

Service

Pros:

• "The staff are friendly and the service was reasonably quick."
• "The staff were so nice they made it worth the wait."
• "Service is fast and kind."
• "Never seen a more friendly staff. They clean the table, bring you your food if you ask for it, and are always at your service."
• "The staff are friendly and courteous, and are always nearby in case you have a question."
• "The person serving me was nice and the lady who asked if my food was okay had a truly beautiful smile and obviously very friendly personality."
• "Staff were patient and friendly to serve."

Cons:

• "The guy taking orders was extremely slow and confused, asking us to repeat our order multiple times."
• "Truly awful service. We ordered at our table via the website and were quoted a half hour wait despite only four other people being in the restaurant."
• "Service also wasn’t very good and quite disorganized."
• "Service was slow, food was nothing special."
• "Starting with the counter server who didnt listen and got my order wrong 3 times followed by rude floor staff."
• "Service needs a complete overhaul. Absolutely the worst I've experienced as a customer."
• "Service can be ridiculously slow at time even when they're not busy."

Food Quality

Pros:

• "Burgers are very juicy and easy to eat. Fries were very crispy."
• "However, I have to give it to Shake Shack when it comes to taste as the burger simply taste better."
• "The chicken burgers are better than the beef."
• "The food is always tasty from this store."
• "The food was amazing and had a unique taste."
• "The burgers were juicy and delicious and the warm melted cheesy chips were better then most places."
• "The food is good, totally up to standard and one of the best fast food burgers available in the UK in my opinion."

Cons:

• "Burgers, ok but a bit chewy for their price & certainly not as good as some of the 'proper burger' competition."
• "Burger was tasty but cheese fries had hardly any cheese on them."
• "The beef patty is thin and dry."
• "Over cooked and under seasoned burgers."
• "The burger is small but to be honest perfect little size and taste was good!"
• "The burger is just too small for £11."
• "Burgers tasteless and greasy fries only tasting of oil."

Ambience & Cleanliness

Pros:

• "The restaurant was absolutely beautiful and the vibes were on point."
• "I enjoyed the atmosphere of the place."
• "It's a quiet place with ambience music."
• "The setting is also pretty nicely decorated."
• "The chairs were comfy, the walls were nice to look at."
• "The premises is clean."
• "This Shake Shack is one of the better ones in London. It's really clean."

Cons:

• "The toilets downstairs in this place are disgusting."
• "Poor atmosphere."
• "The whole place was cold too with a fresh top up of freezing air every time someone opened the front door."
• "However, the restaurant was messy with dirt everywhere."
• "The toilets were flooded and so dirty."
• "The toilets were incredibly filthy as well."
• "Whilst the staff were absolutely lovely and organised, the place itself felt quite grotty. Toilets were dirty & locks were broken."

Value for Money

Pros:

• "Shake shack is by far the best value and superior ingredient fast food store in London."
• "It may be a little costly, but the ambience, the friendly staff and the food is definitely worth it."
• "The prices were a bit high, but it was worth every penny."
• "Prices equal to the quality."
• "Good burger at a reasonable price, fast service, ample and clean seating during the end of a weekday lunch hour."
• "Prices are ok, around 5-7£ for a hamburger without chips."
• "Great quality ingredients with amazing flavours."

Cons:

• "Nothing at all wrong with the food.. just over priced for what you get."
• "Highly priced for the portion sizes you get."
• "Value for Money is an absolute 1 Star, as in there is none."
• "Very overpriced for what we received, didnt offer value for money."
• "Never thought I’d say this, but I have found a fast food restaurant which is even more overpriced than five guys!"
• "Great Ice cream but ridiculously overpriced."
• "Without doubt the worst value meal I've ever had in the West End."