Barretts BMW Ashford Reviews Summary

Customer Service

Pros:

• "Fantastic buying experience. Dan Wales was really helpful throughout the process and very patient when making my mind up on the different build options."
• "Impeccable service! I recently took delivery of my new BMW X5 which I ordered back in April."
• "The support from him was phenomenal."
• "They answered all my questions and always called me when they said they would."
• "Thrilled with the service provided by Shah at Barretts when buying my wife an X5."
• "From Gary Green collected my new X5 on Thursday 16th have to say its got to be the best dealership in the uk."
• "I was looked after by Shah, and I can't describe how helpful he was. This was a much better experience than the other garages I was looking at which is why I chose Barretts."

Cons:

• "Would be nice if there was some information on the cars and the staff could stop talking to each other long enough to acknowledge people."
• "Drove 1hr there to be told a car that was for sale and on their web site as for sale had been sold ages ago!"
• "Terrible dealership with poor service levels."
• "Avoid this dealership at all costs, inefficient, poor service and stock replies to questions in order to cover their incompetence."
• "Unkept promises and they ignored all of my emails."
• "The communication is totally non-existent."
• "Apparently everyone is on holiday every time I call."

Vehicle Delivery & Condition

Pros:

• "The car was presented beautifully and small issues were highlighted before I'd even noted them myself."
• "Professional and very helpful staff, we bought the BMW series 1 for my daughter."
• "A BMW Main dealer. Staff are attentive and helpful, and complimentary tea, coffee, soft drinks and snacks are provided."
• "The service provided was excellent. All the staff were friendly and professional."
• "When the car finally arrived, it surpassed our expectations with its impeccable condition."
• "Excellent customer service from everyone I dealt with - car was handed over looking amazing and with a full tank."
• "Despite encountering some unexpected delays in the vehicle delivery, the team at Barretts made sure to keep us well-informed about the progress every step of the way."

Cons:

• "I estimate that there is £200 of damage and they absolutely refused to accept any liability."
• "My car somehow was returned to me with an extra 100 miles on the clock and fuel gauge on empty."
• "When my car was returned it had two front wheel nuts missing which is an MOT failure."
• "After two hours of driving after the fix, the EML came on again."
• "However, when I went back to the car, it was covered in scratches, near and offside."
• "The car had 2 scuffed alloys and somehow had over 140 extra miles on the clock."
• "Turnt up 11.30am Monday as my bmw i8 is swerving across the motorway because I have something hanging under the car.. would not look at my car... would rather send the customer on the way and risk dieing.. great service Maxine.."

After Sales & Support

Pros:

• "I had a small issue with the wing mirror however James arranged for this to be sorted very quickly at my convenience."
• "Went over to seek help for my missing locking wheel nut key. I was assisted by Peter in parts, He was very helpful."
• "Helpful, they will always go an extra mile and find the part you are after."
• "The parts department are brilliant! The best team in the area."
• "A very supportive company, who will do anything to help you during a purchase and with after sales, nothing is too much for them."
• "BARRETTS took care of everything their staff were just brilliant not only they fixed the problem but also kept me informed at every step and delivered the car back to me."
• "My i3 was stuck in the workshop in Madeira. After 4 weeks of no-show of spares ordered from BMW Portugal - phoned Pete Martin in Parts Dept at Ashford. He had them in 48 hrs and posted them out to me. Great service!!"

Cons:

• "Booked in for some work and was made to use a self service machine... I expected some class from bmw but this was not the case."
• "It took 6 weeks to obtain a refund for a cancelled purchase."
• "Had my BMW serviced recently and unfortunately service was not up to standard."
• "We finally found out the current model is no longer available, only the new one with cheaper components and a much higher price."
• "After service is poor, they just either have no idea or just do not care."
• "The behaviour and the customer service from the service department in particular is disgraceful."
• "I raised a complaint about the unnecessary work carried out but Barretts never bothered to respond."